Microsoft Authenticator doesnt authenticate when trying to log in to Azure DevOps

Martin Fogelberg 1 Reputation point
2022-05-18T12:05:34.077+00:00

Hi,

I'm trying to help a colleague who had his email both as an Microsoft account AND a work account.

He deleted the Microsoft account and now he cant log in to Azure DevOps because it seems that the authenticator still believes that the old account exists?

We have tried to delete and recreate his account as a work account. That seemed to solve the problem since he could log in using the authenticator to other portals, i.e Office.com and MySignins, but when we try to access DevOps and it wants him to use his Authenticator app, it but app doesn't answer. I have deleted and added him in DevOps and I have tried everything to recreate his account but no matter what I do, I can't seem to get DevOps and the Authenticator app to work for him.

Do you have any suggestions on how to solve this problem?

Kind regards

M

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.1K Reputation points MVP
    2022-05-18T12:06:43.637+00:00

    The product group for Azure DevOps / TFS actively monitors questions over at
    https://developercommunity.visualstudio.com/report?space=21&entry=problem
    https://developercommunity.visualstudio.com/report?space=22&entry=problem

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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