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NikJ-9779 asked

Explorer process hanging upon user login - 21H2 roaming profiles

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Hi,

We just re-imaged out machines with Windows 10 21H2 LTSB (build 19044.1645) and after a lot of narrowing down I found out roaming profiles, as defined in folder redirection GPO, is causing the explorer process to hang on login. It doesn't happen every time but probably 1 in 3 logins will end up with a non responsive explorer. In the end windows seems to try and kill the process and the user is left with a black screen until the machine is rebooted. When the roaming profile GP setting is removed there are no login issues.

I know roaming profiles are being phased out but we're not in a position to move away from them just yet - I can't seem to find any info on this error online or if its a known bug with Windows, does anyone have any ideas?

Here is what is captured in the logs

The program explorer.exe version 10.0.19041.1645 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 2888

Start Time: 01d86b5989032522

Termination Time: 47485

Application Path: C:\Windows\explorer.exe

Report Id: debe7790-0ab3-460d-aa17-e16a38d64524

Faulting package full name:

Faulting package-relative application ID:

Hang type: Unknown


Source

Windows Explorer

Summary

Stopped responding and was closed

Date

‎19/‎05/‎2022 10:27

Status

Report sent

Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path: C:\Windows\explorer.exe

Problem signature

Problem Event Name: AppHangB1

Application Name: explorer.exe

Application Version: 10.0.19041.1645

Application Timestamp: 7c06cc0e

Hang Signature: 7be5

Hang Type: 134742016

OS Version: 10.0.19044.2.0.0.256.125

Locale ID: 2057

Additional Hang Signature 1: 7be5bd4c9a0033131672bbc405feb123

Additional Hang Signature 2: 9687

Additional Hang Signature 3: 9687f9b4db5e78b22cfc92b7796968f5

Additional Hang Signature 4: 7be5

Additional Hang Signature 5: 7be5bd4c9a0033131672bbc405feb123

Additional Hang Signature 6: 9687

Additional Hang Signature 7: 9687f9b4db5e78b22cfc92b7796968f5

Extra information about the problem

Bucket ID: 519a38c9753f1ce3cc8bd49d0074584e (2056971425607342158)

Thanks

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