Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,689 questions
Explorer process hanging upon user login - 21H2 roaming profiles
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 90%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENJ%3C/text%3E%3C/svg%3E)
Nik-J
1
Reputation point
Moved from MS Community Forum
Hi,
We just re-imaged out machines with Windows 10 21H2 LTSB (build 19044.1645) and after a lot of narrowing down I found out roaming profiles, as defined in folder redirection GPO, is causing the explorer process to hang on login. It doesn't happen every time but probably 1 in 3 logins will end up with a non responsive explorer. In the end windows seems to try and kill the process and the user is left with a black screen until the machine is rebooted. When the roaming profile GP setting is removed there are no login issues.
I know roaming profiles are being phased out but we're not in a position to move away from them just yet - I can't seem to find any info on this error online or if its a known bug with Windows, does anyone have any ideas?
Here is what is captured in the logs
The program explorer.exe version 10.0.19041.1645 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2888
Start Time: 01d86b5989032522
Termination Time: 47485
Application Path: C:\Windows\explorer.exe
Report Id: debe7790-0ab3-460d-aa17-e16a38d64524
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
Source
Windows Explorer
Summary
Stopped responding and was closed
Date
19/05/2022 10:27
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Windows\explorer.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 10.0.19041.1645
Application Timestamp: 7c06cc0e
Hang Signature: 7be5
Hang Type: 134742016
OS Version: 10.0.19044.2.0.0.256.125
Locale ID: 2057
Additional Hang Signature 1: 7be5bd4c9a0033131672bbc405feb123
Additional Hang Signature 2: 9687
Additional Hang Signature 3: 9687f9b4db5e78b22cfc92b7796968f5
Additional Hang Signature 4: 7be5
Additional Hang Signature 5: 7be5bd4c9a0033131672bbc405feb123
Additional Hang Signature 6: 9687
Additional Hang Signature 7: 9687f9b4db5e78b22cfc92b7796968f5
Extra information about the problem
Bucket ID: 519a38c9753f1ce3cc8bd49d0074584e (2056971425607342158)
Thanks
Windows 10
Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
4,787 questions