Intune company portal fails compliance due to 4 digit password requirements ?

Question

Intune company portal fails compliance due to 4 digit password requirements ?

Mad Horizon 1

Using Intune Company Portal
On Samsung Galaxy Tab Active Pro
OS is Android 11

Device fails compliance stating my device password needs 4 digits.

My password has 16 digits with a Capital, lowercase, number, and symbol.
I did originally have a 4 digit pin number but that didn't work.
It even asked for a capital letter.

Can someone assist?

Intune works fine on organization and private other cell phones, and tablet s

2 answers

Your answer

Answer 1

@Mad Horizon , Based on my research, there is a known issue related to this with Samsung Galaxy before. For Android device administration or Android Enterprise personally-owned work profiles, it is fixed in December 2021 (CP Version 5.0.5358.0).

For Android Enterprise fully managed devices running Android 11 and later, we can try the following workaround:

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To work around the issue, users need to unlock the phone, open the Device Policy Controller app, and trigger a sync. Once the sync is completed, the device should show as compliant in Intune and access to corporate resources should be restored.

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We can see more details in the following blog:
https://techcommunity.microsoft.com/t5/intune-customer-success/known-issue-samsung-devices-are-noncompliant-after-restart-or/ba-p/2952544

Hope it can help.

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Answer 2

Mad Horizon 1

Let me try this first and get back to you.

HOW do I find the " Device Policy Controller app, "
Is this on the android operating system or Intune?
Can you walk me step by step on where to get to that?

Here's the error code on endpoint manager:

Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2022-05-24T05:54:19.947+00:00

@Mad Horizon , From the picture you provided, it seems the "minimum password length" is applied failed. To check this, could you get a screen shot of the settings we configure? Like Required Password type and Minimum password length.

For the Device Policy controller app, we can open "Play Store", search and find an app "Android Device Policy", open it and click the sync button on the top left to trigger a sync.

Please try the above suggestion, if the issue still persists, please collect the compliance policy setting to us to check.
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2022-05-27T02:58:14.953+00:00

@Mad Horizon , Hope things are going well. If there's any update, feel free to let us know.
Mad Horizon 1 Reputation point

2022-05-27T20:12:38.987+00:00

Hello the App you mentioned , Android Device Policy form the play store. I installed it but, it asks for a code:
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2022-05-30T02:38:03.713+00:00

@Mad Horizon , Thanks for the reply. Based on my test, I didn't need any code. Could you check if there's any code set from your organization? I notice there's an option "Don't have a code?". If we click it, can we continue to get the sync option?
Mad Horizon 1 Reputation point

2022-06-03T16:24:24.327+00:00

Hi,

Is that app supposed to ask for a code?

I checked with our Intune Admin and we don't run any Android Enterprise software.

thanks.
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2022-06-06T01:31:40.357+00:00

@Mad Horizon , In my test, I didn't get this. So I think this is not asked by default. Maybe something trigger this. If we click "Don't have a code", can it continue?

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Intune company portal fails compliance due to 4 digit password requirements ?

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