Users not notified when Teams meeting begins

Question

Users not notified when Teams meeting begins

Anna 51

I have created a Microsoft Group to use as a common calendar for a team. The calendar works well and all team (group) members have access. However when the calendar meetings are started in Teams the attendees don't get notified. They all have accepted the meetings. I suspect that it is related to being a from a group and not a regular person.

Just to clarify: the settings in Teams are set to getting notifications and they all get other notifications.

We are all Mac users.

Yuki Sun-MSFT 41,376 Reputation points Moderator

2022-05-23T07:18:38.703+00:00

Hi @Anna ,

I have created a Microsoft Group to use as a common calendar for a team. The calendar works well and all team (group) members have access.

Are the team members accessing the group calendar from Outlook client?
And the events on the group calendar are created by entering the group name in the participants field, right?
Anna 51 Reputation points

2022-05-23T07:23:41.35+00:00

The members can access the group calender from Outlook client yes.

But the participants in the participant field is NOT the group but "regular" personal emails/users. They are the ones who are not notified when a meeting starts.
Yuki Sun-MSFT 41,376 Reputation points Moderator

2022-05-24T08:44:50.48+00:00

Hi @Anna ,

Thanks for the response, but still got a little confused about the the setup. So is the Group corresponding to a team which can be accessed via Teams? And the meetings are scheduled from within the channel, right?
when a meeting get started, you are able to see the camera icon next to the channel and can join the meeting from within the channel, is that correct?

If this is the case, based on my test, if the meeting invitation is sent to and accepted by a user, the meeting would show up in the user's calendar as well. And when some one started the meeting, the user can see the meeting started notification at the lower right corner, assuming the setting of "Meeting started notification" is turned on in his Teams:

Feel free to let me know if I have misunderstood anything in the process.
Anna 51 Reputation points

2022-05-24T09:25:34.34+00:00

Thank you for the reply.

I understand that it is confusing.... So the group has been created (where several people have access) to be used for meeting invites. That means that the group is the sender of an invite but it is send to several people and their personal email account.

When the meeting is started by a personal account (any person on the meeting invite) not all participants (who have accepted the meeting) receive the notification which is shown in the second screenshot that you've send. Some people receive the notification some times but not all times and some every time and some not at all.

The first screen shot: the join bottom is always available for all participants on the meeting invite.

I hope that it made sense. Otherwise let me know if I should explain it better
Anna 51 Reputation points

2022-05-24T09:27:06.13+00:00

It is not a Teams group (I think...). It is a Microsoft group (new functionality): ]1
Anna 51 Reputation points

2022-05-24T09:28:15.377+00:00

This is the kind of Group sending out the meeting invite: https://support.microsoft.com/en-us/office/learn-about-microsoft-365-groups-b565caa1-5c40-40ef-9915-60fdb2d97fa2?ui=en-us&rs=en-us&ad=us
Yuki Sun-MSFT 41,376 Reputation points Moderator

2022-05-25T09:35:56.987+00:00

Thanks @Anna for the detailed clarification.

I tried creating a Microsoft 365 group in Outlook on my end and also noticed that when a participant started a meeting created by the group via the meeting link, there's no Meeting started notification in Teams for other participants, even if they have all enabled the Meeting started notification setting:

When the meeting is started by a personal account (any person on the meeting invite) not all participants (who have accepted the meeting) receive the notification which is shown in the second screenshot that you've send. Some people receive the notification some times but not all times and some every time and some not at all.

Are you also referring to the Teams meetings sent by the group here? Or you meant meetings sent by a personal account?
Anna 51 Reputation points

2022-05-25T10:32:44.533+00:00

Thank you for the response.

Yes I am only talking about Teams meetings sent be the group.
Yuki Sun-MSFT 41,376 Reputation points Moderator

2022-05-26T09:24:48.713+00:00

Hi @Anna ,

Some people receive the notification some times but not all times and some every time and some not at all.

This sounds really weird. I tested a lot but so far have never received a meeting started notification for meetings sent by the group, so it appears to me that as you've mentioned earlier, it's likely to be an expected behavior for meetings created by a group instead of a regular user.

As far as I know, the "Meeting started notification" is the one and only potentially relevant setting in Teams. Are the people you are talking about all have this setting turned on?
Do the participants all join the meeting from Teams by clicking the meeting link included in the meeting details?
Anna 51 Reputation points

2022-05-30T06:30:26.547+00:00

It is really weird. But the most weird thing is that it is not consistent; some participants do get the notification and some not. However it varies so one participant who used to get it can also not get it the next time and opposite; someone who didn't get it before suddenly gets it. So to me it seems like the feature is available but not working properly.

Yes when starting the meeting we join from Teams.

And yes notifications are activated for all users. They also get the notification of other meetings when they start.

NB: we are all MAC users if that could have something to do with the problem.
Yuki Sun-MSFT 41,376 Reputation points Moderator

2022-05-31T09:27:28.633+00:00

Hi @Anna ,

As regards to your concern about the Mac OS, I tried searching around but so far haven't seen other similar reports about the issue when using Teams on Mac. And totally agree with you on that it's quite weird especially given the fact that it occurs intermittently on random users.

Just wondering have the users changed the notification style in Teams? If yes, it's suggested to revert to the default setting "Teams built-in" and see if there would be any difference.

Besides, you may switch to Teams web client(teams.microsoft.com) and monitor for several times to see if the issue persists there.
Anna 51 Reputation points

2022-05-31T10:10:59.067+00:00

I'll tell everyone to check and reset the settings
Anna 51 Reputation points

2022-05-31T11:57:40.507+00:00

Settings has been checked and they are all set up in the right the proposed way

I'm going to ask all participants to take turn starting the meeting and to see if the notification comes up in the following meeting.
Yuki Sun-MSFT 41,376 Reputation points Moderator

2022-06-03T05:30:52.067+00:00

Hi @Anna ,

Thanks for sharing the current status. Then let's see if there would be any improvement after resetting the notification style.
Shafiq Mustafa Olaimat 6 Reputation points

2022-07-08T23:43:08.937+00:00

From the member calendar
Anna 51 Reputation points

2022-07-11T06:32:46.82+00:00

Yes the meeting invites come from member calendar. And we still experience the issue. Some times notifications that the meeting has started comes up and sometimes it doesn't. No co-relation with other things. Seems like a bug
Shafiq Mustafa Olaimat 6 Reputation points

2022-07-11T07:52:08.333+00:00

Appreciated
Shafiq Mustafa Olaimat 6 Reputation points

2022-07-11T07:52:40.533+00:00

Thanks for your cooperation
Dino Hensen 5 Reputation points

2023-06-13T21:53:02.04+00:00

June 2023. I'm having this problem on a Mac. Using Windows is not an option for me. Wish I could use Linux, but I can't, because since microsoft did a rug-pull on the Teams for Linux app, we're now stuck with the Teams PWA, which has it's own problems.

Please fix this issue, I keep missing calls because of not getting notifications that meetings started.

1 answer

Your answer

Yuki Sun-MSFT 41,376 Reputation points Moderator

2022-05-23T07:18:38.703+00:00

Hi @Anna ,

I have created a Microsoft Group to use as a common calendar for a team. The calendar works well and all team (group) members have access.

Are the team members accessing the group calendar from Outlook client?
And the events on the group calendar are created by entering the group name in the participants field, right?
Anna 51 Reputation points

2022-05-23T07:23:41.35+00:00

The members can access the group calender from Outlook client yes.

But the participants in the participant field is NOT the group but "regular" personal emails/users. They are the ones who are not notified when a meeting starts.
Yuki Sun-MSFT 41,376 Reputation points Moderator

2022-05-24T08:44:50.48+00:00

Hi @Anna ,

Thanks for the response, but still got a little confused about the the setup. So is the Group corresponding to a team which can be accessed via Teams? And the meetings are scheduled from within the channel, right?
when a meeting get started, you are able to see the camera icon next to the channel and can join the meeting from within the channel, is that correct?

If this is the case, based on my test, if the meeting invitation is sent to and accepted by a user, the meeting would show up in the user's calendar as well. And when some one started the meeting, the user can see the meeting started notification at the lower right corner, assuming the setting of "Meeting started notification" is turned on in his Teams:

Feel free to let me know if I have misunderstood anything in the process.
Anna 51 Reputation points

2022-05-24T09:25:34.34+00:00

Thank you for the reply.

I understand that it is confusing.... So the group has been created (where several people have access) to be used for meeting invites. That means that the group is the sender of an invite but it is send to several people and their personal email account.

When the meeting is started by a personal account (any person on the meeting invite) not all participants (who have accepted the meeting) receive the notification which is shown in the second screenshot that you've send. Some people receive the notification some times but not all times and some every time and some not at all.

The first screen shot: the join bottom is always available for all participants on the meeting invite.

I hope that it made sense. Otherwise let me know if I should explain it better
Anna 51 Reputation points

2022-05-24T09:27:06.13+00:00

It is not a Teams group (I think...). It is a Microsoft group (new functionality): ]1
Anna 51 Reputation points

2022-05-24T09:28:15.377+00:00

This is the kind of Group sending out the meeting invite: https://support.microsoft.com/en-us/office/learn-about-microsoft-365-groups-b565caa1-5c40-40ef-9915-60fdb2d97fa2?ui=en-us&rs=en-us&ad=us
Yuki Sun-MSFT 41,376 Reputation points Moderator

2022-05-25T09:35:56.987+00:00

Thanks @Anna for the detailed clarification.

I tried creating a Microsoft 365 group in Outlook on my end and also noticed that when a participant started a meeting created by the group via the meeting link, there's no Meeting started notification in Teams for other participants, even if they have all enabled the Meeting started notification setting:

When the meeting is started by a personal account (any person on the meeting invite) not all participants (who have accepted the meeting) receive the notification which is shown in the second screenshot that you've send. Some people receive the notification some times but not all times and some every time and some not at all.

Are you also referring to the Teams meetings sent by the group here? Or you meant meetings sent by a personal account?
Anna 51 Reputation points

2022-05-25T10:32:44.533+00:00

Thank you for the response.

Yes I am only talking about Teams meetings sent be the group.
Yuki Sun-MSFT 41,376 Reputation points Moderator

2022-05-26T09:24:48.713+00:00

Hi @Anna ,

Some people receive the notification some times but not all times and some every time and some not at all.

This sounds really weird. I tested a lot but so far have never received a meeting started notification for meetings sent by the group, so it appears to me that as you've mentioned earlier, it's likely to be an expected behavior for meetings created by a group instead of a regular user.

As far as I know, the "Meeting started notification" is the one and only potentially relevant setting in Teams. Are the people you are talking about all have this setting turned on?
Do the participants all join the meeting from Teams by clicking the meeting link included in the meeting details?
Anna 51 Reputation points

2022-05-30T06:30:26.547+00:00

It is really weird. But the most weird thing is that it is not consistent; some participants do get the notification and some not. However it varies so one participant who used to get it can also not get it the next time and opposite; someone who didn't get it before suddenly gets it. So to me it seems like the feature is available but not working properly.

Yes when starting the meeting we join from Teams.

And yes notifications are activated for all users. They also get the notification of other meetings when they start.

NB: we are all MAC users if that could have something to do with the problem.
Yuki Sun-MSFT 41,376 Reputation points Moderator

2022-05-31T09:27:28.633+00:00

Hi @Anna ,

As regards to your concern about the Mac OS, I tried searching around but so far haven't seen other similar reports about the issue when using Teams on Mac. And totally agree with you on that it's quite weird especially given the fact that it occurs intermittently on random users.

Just wondering have the users changed the notification style in Teams? If yes, it's suggested to revert to the default setting "Teams built-in" and see if there would be any difference.

Besides, you may switch to Teams web client(teams.microsoft.com) and monitor for several times to see if the issue persists there.
Anna 51 Reputation points

2022-05-31T10:10:59.067+00:00

I'll tell everyone to check and reset the settings
Anna 51 Reputation points

2022-05-31T11:57:40.507+00:00

Settings has been checked and they are all set up in the right the proposed way

I'm going to ask all participants to take turn starting the meeting and to see if the notification comes up in the following meeting.
Yuki Sun-MSFT 41,376 Reputation points Moderator

2022-06-03T05:30:52.067+00:00

Hi @Anna ,

Thanks for sharing the current status. Then let's see if there would be any improvement after resetting the notification style.
Shafiq Mustafa Olaimat 6 Reputation points

2022-07-08T23:43:08.937+00:00

From the member calendar
Anna 51 Reputation points

2022-07-11T06:32:46.82+00:00

Yes the meeting invites come from member calendar. And we still experience the issue. Some times notifications that the meeting has started comes up and sometimes it doesn't. No co-relation with other things. Seems like a bug
Shafiq Mustafa Olaimat 6 Reputation points

2022-07-11T07:52:08.333+00:00

Appreciated
Shafiq Mustafa Olaimat 6 Reputation points

2022-07-11T07:52:40.533+00:00

Thanks for your cooperation
Dino Hensen 5 Reputation points

2023-06-13T21:53:02.04+00:00

June 2023. I'm having this problem on a Mac. Using Windows is not an option for me. Wish I could use Linux, but I can't, because since microsoft did a rug-pull on the Teams for Linux app, we're now stuck with the Teams PWA, which has it's own problems.

Please fix this issue, I keep missing calls because of not getting notifications that meetings started.

Answer 1

Dino Hensen 5

Please delete this, I used answer instead of comment by mistake.

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Users not notified when Teams meeting begins

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