Azure Reservations refund

Question

Hello,

I have a customer who made 2 reservations with almost ($40K each) and wanted to do a refund.

1- Can we refund both reservations since each is less than $50K?
2- after the refund, if the customer is not interested in those VMs anymore, can he use the credit in any other services or there are some limitations that he will face?

Thanks.

Answer 1

The limit for refunds is $50k per billing profile/customer per year so your total of $80k would exceed this limit. You can instead exchange them for other reservations if required.

https://learn.microsoft.com/en-us/azure/cost-management-billing/reservations/exchange-and-refund-azure-reservations#cancel-exchange-and-refund-policies

In terms of how the refund is processed, it will depend on what type of Azure subscription you have. You can read about how these are processed here: https://learn.microsoft.com/en-us/azure/cost-management-billing/reservations/exchange-and-refund-azure-reservations#how-transactions-are-processed