hi i cannot schedule an exam- We can’t access your Microsoft profile to schedule your exam.

asked 2020-09-03T16:25:37.977+00:00
Ihsaan khan 1 Reputation point

this is the error I get:

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

I contacted Pearson Vue support and they advised me to go to MS support.

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  1. answered 2021-04-07T10:20:45.29+00:00
    Colin Hülsbusch 6 Reputation points

    Hi,

    I had the same problem and it was caused by umlauts like ä, ü, ö or the letter ß.
    Maybe you have a special character in your profile that is not A-Z, a-z, 0-9.

    Kind regards,
    Colin


  2. answered 2020-09-03T16:44:17.71+00:00
    Leif Lundberg 1 Reputation point

    Hi! In order to help we need you to please provide more information. Are you using a work e-mail or your private e-mail? Please note that Your MCP profile and Partner Network Center are both different platforms.


  3. answered 2020-09-09T16:11:30.8+00:00
    Dave Patrick 328.6K Reputation points Microsoft MVP

    MVA learning is supported on their own forums. I'd try asking for help in dedicated forums here.
    https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam-mcp_crash

    --please don't forget to Accept as answer if the reply is helpful--

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  4. answered 2021-05-08T09:13:41.733+00:00
    Luther Marpaung 1 Reputation point

    Hi I experienced the same issue. The message says: We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam.

    Please help what to do.

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