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MediaTask is presumed hung

Flavien V 21 Reputation points
2020-09-03T15:34:50.7+00:00

On Indexer video, if I send a video (webm) of less than 3 minutes it is indexed. If I send a video of more than 3 minutes, at times it works but more often it does not work, yet I send the same video. I have the error:

Error - MediaTask didn't update progress for extended time. MediaTask is presumed hung.

Reference:
JobId: nb: jid: UUID: 03c4a93a-0d00-a811-a455-f1eaedd4ea5c
JobName: job-0a762a0153-input-61989-SingleBitrate4x3SDEncode-EncodingJob-61989-r1

Azure Media Services
Azure Media Services
A group of Azure services that includes encoding, format conversion, on-demand streaming, content protection, and live streaming services.
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Accepted answer
  1. Inbal Sagiv 81 Reputation points Microsoft Employee
    2020-09-03T16:16:52.457+00:00

    I suggest you create an official support request so our developers can take a look into this specific error. It would also be great if you can add the file your tried to index.

    Trial account customers: Go to the "Issues" tab on the Video Indexer Developer Portal (https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest) and sign in and then scroll down and click "Report Issue"

    Paid account customers: Go to Azure portal Help + support (https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest). then please create a new support request. Your request will be tracked within SLA.

    Thanks,
    Inbal

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