AzureStack new installation: Wire server is unavailable

mytest321 Admin 1

Im testing the azurestack dev kit and ran into this (tested installation several times):

"Wire server is unavailable"

On previous version I would not get this error.
Cant seem to find any documentation about it.

Any ideas?

mytest321 Admin 1 Reputation point

2022-05-23T14:55:09.597+00:00

This seems to be related:

Faulting application name: rdagent.exe, version: 150.900.2107.28, time stamp: 0x60b008c8
Faulting module name: KERNELBASE.dll, version: 10.0.17763.10576, time stamp: 0x6fc8623e
Exception code: 0xc0000005
Fault offset: 0x0000000000039329
Faulting process id: 0x5d34
Faulting application start time: 0x01d86eb4fb14930b
Faulting application path: C:\NugetStore\Microsoft.AzureStack.Fabric.Compute.RdAgent.Service.Preview.150.900.2107.28\content\rdagent.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: ce68b034-fb0e-4751-b3c7-6e609ee1d91b
Faulting package full name:
Faulting package-relative application ID:
mytest321 Admin 1 Reputation point

2022-05-23T15:22:51.693+00:00

C:\NugetStore\Microsoft.AzureStack.Fabric.Compute.RdAgent.Service.Preview.150.900.2107.28\content>rdagent.exe 127.0.0.1 /service
[ INFO, 23276] Initializing ExtendedDetailHashtable

[FATAL, 23276] Failed to start service control dispatcher.

[ERROR, 23276] <- AgentServiceDispatch=0x80070427

[ERROR, 23276] Failing HRESULT detected 0x80070427 (win32=0x00000427) [x:\bt\1135275\repo\src\agent\agentcore\main.cpp] line 996
mytest321 Admin 1 Reputation point

2022-05-23T15:58:25.243+00:00

running rdagent.exe 127.0.0.1 returns a more interesting result204688-test2.txt
mytest321 Admin 1 Reputation point

2022-05-23T16:25:59.3+00:00

here are the OOTB logs for rdagent204690-rdagentexe-20220523-162356889.log
risolis 8,701 Reputation points

2022-05-23T16:27:34.503+00:00

Hello @mytest321 Admin

Thank you for your post.

Could you please confirm that version running? I have seen this following...

[ INFO, 20484] SaveSettingInAgentConfig - pathBuffer:C:\NugetStore**\Microsoft.AzureStack.Fabric.Compute.RdAgent.Service.Preview.150.900.2107.28**\content\rdagent.ini

Looking forward to your feedback,

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risolis 8,701 Reputation points

2022-05-23T16:30:21.163+00:00

Also, when you are referring an wireserver error is the one below:

[ INFO, 20484] DynamicSettingsStorageImpl::SetInternal - Succesfully set setting: Agent.WireServerDeadHeartbeatTimeoutInMs
[ INFO, 20484] AgentSetSetting - Setting:Value = Agent.WireServerDeadHeartbeatTimeoutInMs:0
: [ERROR, 20484] Failing HRESULT detected 0xd0000061 [x:\bt\1135275\repo\src\lib\wireprotocol\protocolmanager\wireserverlifecyclemanager.cpp] line 356
[ERROR, 20484] <- WireServerLifecycleManager::Initialize(0x000002296F59E480) =0xd0000061

Looking forward to your response,

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mytest321 Admin 1 Reputation point

2022-05-23T18:38:54.723+00:00

I downloaded and installed AzureStack dev kit yesterday, so latest?
Im not sure version of what you are asking for. The rdagent version that is failing is: NugetStore\Microsoft.AzureStack.Fabric.Compute.RdAgent.Service.Preview.150.900.2107.28
Please let me know if you need anything else.
risolis 8,701 Reputation points

2022-05-23T18:57:05.727+00:00

Hi,

Did you already run this test?

https://learn.microsoft.com/en-us/azure-stack/operator/azure-stack-diagnostic-test?view=azs-2005

BR,
mytest321 Admin 1 Reputation point

2022-05-23T19:17:01.47+00:00

Attached204777-testresults.txt
risolis 8,701 Reputation points

2022-05-23T19:29:11.25+00:00

Thanks a lot for your answer.

Please double check the next statement below(Applies to Azure Stack preview release):

https://learn.microsoft.com/en-us/azure-stack/operator/known-issues?view=azs-2108

Metrics unavailable for container registries in the user portal
Applicable: This issue applies to the public preview release of Azure Container Registry on Azure Stack Hub.
Cause: An issue is preventing metrics from displaying when viewing a container registry in the Azure portal. The metrics are also not available in Shoebox.
Remediation: No remediation available, will be addressed in an upcoming hotfix.
Occurrence: Common

Also, something that brought my attention was that on the dropdown menu, the release you stated it before is not seen:
mytest321 Admin 1 Reputation point

2022-05-23T19:39:40.36+00:00

It looks like im on 2108 (1.2108.0.29 according to the test powershell command)

The critical alert says:

Wire server is unavailable on AZURESTACK.

VM provisioning and extension operations cannot be performed on node AZURESTACK until this issue has been remediated.

I submitted this question because i assumed i need this component to work to create virtual machines.
risolis 8,701 Reputation points

2022-05-23T20:01:42.13+00:00

Thank for your heads!

So, after running the powershell test we can conclude that this is expected behavior based on the way this was being deployed.

Also, you are hitting the known issue stated if I am not mistaken.

BR,

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

3 answers

risolis 8,701 Reputation points

2022-05-24T04:14:41.55+00:00
**SUMMARY NOTES FOR ORIGINAL CONCERN**

PROBLEM/POST DESCRIPTION:

AzureStack new installation: Wire server is unavailable

Im testing the azurestack dev kit and ran into this (tested installation several times):

"Wire server is unavailable"

On previous version I would not get this error.
Cant seem to find any documentation about it.

Any ideas?

-RELEVANT ERRORS LOGS BELOW**

[ INFO, 20484] DynamicSettingsStorageImpl::SetInternal - Succesfully set setting: Agent.WireServerDeadHeartbeatTimeoutInMs
[ INFO, 20484] AgentSetSetting - Setting:Value = Agent.WireServerDeadHeartbeatTimeoutInMs:0
: [ERROR, 20484] Failing HRESULT detected 0xd0000061 [x:\bt\1135275\repo\src\lib\wireprotocol\protocolmanager\wireserverlifecyclemanager.cpp] line 356
[ERROR, 20484] <- WireServerLifecycleManager::Initialize(0x000002296F59E480) =0xd0000061

[ INFO, 20484] SaveSettingInAgentConfig - pathBuffer:C:\NugetStore*\Microsoft.AzureStack.Fabric.Compute.RdAgent.Service.Preview.150.900.2107.28*\content\rdagent.ini

AZURE STACK PREVIEW RELEASE NOTES

https://learn.microsoft.com/en-us/azure-stack/operator/known-issues?view=azs-2108

Metrics unavailable for container registries in the user portal
Applicable: This issue applies to the public preview release of Azure Container Registry on Azure Stack Hub.
Cause: An issue is preventing metrics from displaying when viewing a container registry in the Azure portal. The metrics are also not available in Shoebox.
Remediation: No remediation available, will be addressed in an upcoming hotfix.
Occurrence: Common

CUSTOMER CONFIRM THE FOLLOWINF DETAIL AFTER THE POWERSHELL TEST WAS ISSUED

It looks like im on 2108 (1.2108.0.29 according to the test PowerShell command)

WIRE SERVER IS UNAVAILABLE ON AZURESTACK.

Finally, after all the steps taken stated during the thread, was confirmed the behavior observed.
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risolis 8,701 Reputation points

2022-05-24T04:17:20.757+00:00

Hello @mytest321 Admin

I hope you are doing fine.

I am leaving a summary notes for the communication exchange for this issue and It was a pleasure to work together to get this clarify.

Best Regards,

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mytest321 Admin 1 Reputation point

2022-05-24T13:13:02.007+00:00

Found the answer in a previous post. Missing registry key 'OsImageName' under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Azure!

https://social.msdn.microsoft.com/Forums/azure/en-US/db94c1f2-ba0d-49c9-b518-c34e2873d7bb/asdk-new-install-unable-to-deploy-a-vm-timeouts?forum=AzureStack
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risolis 8,701 Reputation points

2022-05-24T17:49:00.563+00:00

Thanks for your colaboration!
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