question

CharlieBanksADM-6218 avatar image
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CharlieBanksADM-6218 asked TKujala answered

Users can reset password in office 365

Is there an outage with msft 365 users are getting the error "We Could not change your password".

Thanks,

Charlie

windows-365-business
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1 Answer

TKujala avatar image
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TKujala answered

Hi @CharlieBlanksADM-6218,

Have you verified that the self-service password reset feature is enabled?

Enable users to unlock their account or reset passwords using Azure Active Directory self-service password reset

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