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SamuelPchy-1979 avatar image
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SamuelPchy-1979 asked DSPatrick answered

Disabled Microsoft

enter code hereMy account got compromised because of downloading ReadLine malware file and I got evidence but you wont do sh* about it. Your support site is so useless... like its so cringe that I cant.... telling me to log in if I still have access and change password.... How is that compromised account, why would I need help when I can log in and change password...... (-200iq for real). It just shows how Microsoft is so unsafe in general with Windows. Not going to buy any Microsoft product in the future, ever because it's the only corp that don't give a sh*. This alone is like the biggest evidence to prove the ownership of the account, because when I tried to log in for the first time it said that Microsoft cannot recognize the profile, so how can I be logged in the settings when the account doesnt exist simple logic. But when I click on edit my account or anything from the settings, the log in form pops up with my email and changed (hacker's) email. I also can provide card information as evidence but there's no form to fill nothing... Just some bots saying 100% nonsense.
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1 Answer

DSPatrick avatar image
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DSPatrick answered

If an account access problem then try resetting via the account recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Use the Get Help app here to chat online with someone
https://support.microsoft.com/ContactUs

--please don't forget to upvote and Accept as answer if the reply is helpful--


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