Deployment TSM Client failed

Question

Hello,

I am deploying the IBM TSM Client to servers using SCCM

REM Please use this dsm.opt file when configuring TSM. Also, just a reminder of the following TSM servers to use:

REM Irvine:
REM AIPTSMXBS21e – CCCC
REM AIPTSMXBS22e – EEEE
`REM AIPTSMXBS23e – OOOO

REM SDSC:
REM AIPTSMXBS13e – CCCC
REM AIPTSMXBS14e – EEEE
REM AIPTSMXBS16e – OOOO

REM TCPSERVERADDRESS ASPTSMXBS13e * CCCC TSM Backup SDSC
REM TCPSERVERADDRESS ASPTSMXBS14e * EEEEerPrise TSM Backup SDSC
TCPSERVERADDRESS ASPTSMXBS16e * OOOO TSM Backup SDSC
REM TCPSERVERADDRESS AIPTSMXBS21e * CCCC TSM Backup Irvine
REM TCPSERVERADDRESS AIPTSMXBS22e * EEEEerprise TSM Backup Irvine
REM TCPSERVERADDRESS AIPTSMXBS23e * OOOO TSM Backup Irvine

:selection
::ECHO.
::ECHO 1. CCCC TSM Backup SDSC
::ECHO 2. EEEEerPrise TSM Backup SDSC
ECHO 3. OOOO TSM Backup SDSC
::ECHO 4. CCCC TSM Backup Irvine
::ECHO 5. EEEEerprise TSM Backup Irvine
::ECHO 6. OOOO TSM Backup Irvine
::set choice=
::set /p choice=Type the number to print text.
set choice=3
::if not '%choice%'=='' set choice=%choice:~0,1%
::if '%choice%'=='1' goto SDSC-CC
::if '%choice%'=='2' goto SDSC-EEEE
if '%choice%'=='3' goto SDSC-OOOO
::if '%choice%'=='4' goto SDC-CC
::if '%choice%'=='5' goto SDC-EEEE
::if '%choice%'=='6' goto SDC-OOOO
::ECHO "%choice%" is not valid, try again
::ECHO.

:SDC-CC
COPY "dsm - CCCC TSM Backup Irvine.opt" "dsm.opt"
Goto Start

:SDSC-CC
COPY "dsm - CCCC TSM Backup SDSC.opt" "dsm.opt"
Goto Start

:SDC-EEEE
COPY "dsm - EEEEerprise TSM Backup Irvine.opt" "dsm.opt"
Goto Start

:SDSC-EEEE
COPY "dsm - EEEEerPrise TSM Backup SDSC.opt" "dsm.opt"
Goto Start

:SDC-OOOO
COPY "dsm - OOOO TSM Backup Irvine.opt" "dsm.opt"
Goto Start

:SDSC-OOOO
COPY "dsm - OOOO TSM Backup SDSC.opt" "dsm.opt"
Goto Start

Goto Selection

:Start

REM To install a predefined (custom) dsm.opt file, use the following instructions before you begin the silEEEE installation.

REM Place the customized copy of the dsm.opt file in the ...\CONFIG directory located within the install image, for example:
REM tsm_images\TSM_BA_CliEEEE\bacliEEEE\Program Files\Tivoli\TSM\config
REM The file must be named "dsm.opt".

REM Also be aware that some Windows cliEEEE may need a reboot if C++ Redistributable needs to be installed:
REM http://www-01.ibm.com/support/knowl...m.itsm.cliEEEE.doc/c_inst_wincliEEEEreboot.html
REM To perform a silEEEE installation of the C++ redistributables or the backup-archive cliEEEE, you must turn off User Account REM Control (UAC).
REM The C++ redistributables require elevated privileges to install them
REM SilEEEEly installing C++ redistributables for the 64-bit cliEEEE
vcredist_x86.exe /q /c:"msiexec /i vcredist.msi /qn /lv
%temp%\vcredist_x86.log"
vcredist_x64.exe /q /c:"msiexec /i vcredist.msi /qn /lv
%temp%\vcredist_x64.log"

REM SilEEEE cliEEEE installation on Windows 64 bit systems
REM It names the 64 bit API feature on the ADDLOCAL= parameter.
REM When you place a customized version of the msiexec command (which invokes the Microsoft Software Installer) in a script or REM batch
REM file, you can perform installations on multiple Windows systems. The following is a sample command to install the backup-REM Archive
REM command-line cliEEEE, cliEEEE GUI, web cliEEEE, API, and Administrative command-line cliEEEE.

REM You might need to customize this
REM example to run correctly on your system.
REM While the command is physically spread across multiple lines on this page, EEEEer it on a single command line.
REM
REM Old Version
REM msiexec /i
REM "Z:\tsm_images\TSM_BA_CliEEEE\IBM Tivoli Storage Manager CliEEEE.msi"
REM RebootYesNo="No" REBOOT="Suppress" ALLUSERS=1
REM INSTALLDIR="c:\program files\tivoli\tsm"
REM ADDLOCAL="BackupArchiveGUI,BackupArchiveWeb,Api64Runtime,
REM AdministrativeCmd"
REM TRANSFORMS=1033.mst /qn /l*v "c:\log.txt"

:Install
REM New version
REM "Z:\tsm_images\TSMCliEEEE\IBM Spectrum Protect CliEEEE.msi"
"\VRPSCCMPR01\Source\Application\TSM\8.1.6.1-TIV-TSMBAC-WinX64\IBM Spectrum Protect CliEEEE.msi" RebootYesNo="No" REBOOT="Suppress" ALLUSERS=1 INSTALLDIR="C:\Program Files\Tivoli\TSM" ADDLOCAL="BackupArchiveGUI,BackupArchiveWeb,Api64Runtime" /qn /l*v "C:\log.txt"

:End

---

When doing a deployment of the package I am getting an error in the execmgr.log

Script for Package:UCP006FC, Program: ISS - Servers - Deployment TSM OOOO SDSC failed with exit code 1073807364

---

This machine is not a workstation, returning false for MDMIsExternallyManaged. execmgr 9/3/2020 4:27:10 PM 4388 (0x1124)
Not RS3+, this device is SCCM managed. execmgr 9/3/2020 4:27:10 PM 4388 (0x1124)
Policy is updated for Program: ISS - Servers - Deployment TSM OOOO SDSC, Package: UCP006FC, Advert: UCP20357 execmgr 9/3/2020 4:27:10 PM 4388 (0x1124)
Raising client SDK event for class CCM_Program, instance CCM_Program.PackageID="UCP006FC",ProgramID="ISS - Servers - Deployment TSM OOOO SDSC", actionType 45l, value NULL, user NULL, session 4294967295l, level 0l, verbosity 30l execmgr 9/3/2020 4:27:10 PM 4388 (0x1124)
Mandatory execution requested for program ISS - Servers - Deployment TSM OOOO SDSC and advertisement UCP20357 execmgr 9/3/2020 4:27:11 PM 5360 (0x14F0)
Creating mandatory request for advert UCP20357, program ISS - Servers - Deployment TSM OOOO SDSC, package UCP006FC execmgr 9/3/2020 4:27:11 PM 5360 (0x14F0)
This machine is not a workstation, returning false for MDMIsExternallyManaged. execmgr 9/3/2020 4:27:11 PM 5360 (0x14F0)
Not RS3+, this device is SCCM managed. execmgr 9/3/2020 4:27:11 PM 5360 (0x14F0)
Requesting content from CAS for package UCP006FC version 1 execmgr 9/3/2020 4:27:11 PM 5360 (0x14F0)
Successfully created a content request handle {562D764B-EACE-491A-800F-48645E02E659} for the package UCP006FC version 1 execmgr 9/3/2020 4:27:11 PM 5360 (0x14F0)
An existing MTC token was not supplied, using ExecutionRequest's Id as MTC token and this execution request is the owner of resultant MTC task. execmgr 9/3/2020 4:27:11 PM 5360 (0x14F0)
Request a MTC task for execution request of package UCP006FC, program ISS - Servers - Deployment TSM OOOO SDSC with request id: {F27A5E1C-19DD-47C5-87D8-721FB1C27AAE} execmgr 9/3/2020 4:27:11 PM 5360 (0x14F0)
Execution Request for advert UCP20357 package UCP006FC program ISS - Servers - Deployment TSM OOOO SDSC state change from NotExist to Ready execmgr 9/3/2020 4:27:11 PM 5360 (0x14F0)
MTC task with id {F27A5E1C-19DD-47C5-87D8-721FB1C27AAE}, changed state from 0 to 4 execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
Raising client SDK event for class CCM_Program, instance CCM_Program.PackageID="UCP006FC",ProgramID="ISS - Servers - Deployment TSM OOOO SDSC", actionType 1l, value , user NULL, session 4294967295l, level 0l, verbosity 30l execmgr 9/3/2020 4:27:11 PM 5360 (0x14F0)
This machine is not a workstation, returning false for MDMIsExternallyManaged. execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
Not RS3+, this device is SCCM managed. execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
MTC signaled SWD execution request with program id: ISS - Servers - Deployment TSM OOOO SDSC, package id: UCP006FC for execution. execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
Sending ack to MTC for task with id: {F27A5E1C-19DD-47C5-87D8-721FB1C27AAE} execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
Executing program TSM_Client_SDSC-OOOO.bat in User context execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
Execution Request for advert UCP20357 package UCP006FC program ISS - Servers - Deployment TSM OOOO SDSC state change from Ready to NotifyExecution execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
Raising client SDK event for class CCM_Program, instance CCM_Program.PackageID="UCP006FC",ProgramID="ISS - Servers - Deployment TSM OOOO SDSC", actionType 1l, value , user NULL, session 4294967295l, level 0l, verbosity 30l execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
Checking content location C:\Windows\ccmcache\j for use execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
Successfully selected content location C:\Windows\ccmcache\j execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
Executing program as a script execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
Successfully prepared command line "C:\Windows\ccmcache\j\TSM_Client_SDSC-OOOO.bat" execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
Command line = "C:\Windows\ccmcache\j\TSM_Client_SDSC-OOOO.bat", Working Directory = C:\Windows\ccmcache\j\ execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
Running "C:\Windows\ccmcache\j\TSM_Client_SDSC-OOOO.bat" with 32bitLauncher execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
Created Process for the passed command line execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistProgramStartedEvent
{
AdvertisementId = "UCP20357";
ClientID = "GUID:7B694B54-A849-4315-840F-1A1F887DDDE9";
CommandLine = "\"C:\Windows\ccmcache\j\TSM_Client_SDSC-OOOO.bat\"";
DateTime = "20200903232711.394000+000";
MachineName = "VSDXDRFHIR02";
PackageName = "UCP006FC";
ProcessID = 5720;
ProgramName = "ISS - Servers - Deployment TSM OOOO SDSC";
SiteCode = "UCP";
ThreadID = 6012;
UserContext = "AD\izjz9h";
WorkingDirectory = "C:\Windows\ccmcache\j\";
};
execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
Raised Program Started Event for Ad:UCP20357, Package:UCP006FC, Program: ISS - Servers - Deployment TSM OOOO SDSC execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
Raising client SDK event for class CCM_Program, instance CCM_Program.PackageID="UCP006FC",ProgramID="ISS - Servers - Deployment TSM OOOO SDSC", actionType 1l, value NULL, user NULL, session 4294967295l, level 0l, verbosity 30l execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
Raising client SDK event for class CCM_Program, instance CCM_Program.PackageID="UCP006FC",ProgramID="ISS - Servers - Deployment TSM OOOO SDSC", actionType 1l, value , user NULL, session 4294967295l, level 0l, verbosity 30l execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
EvaluateRequestForExecution - Updated current running request execmgr 9/3/2020 4:27:11 PM 6012 (0x177C)
MTC task with id {F27A5E1C-19DD-47C5-87D8-721FB1C27AAE}, changed state from 4 to 5 execmgr 9/3/2020 4:27:11 PM 3528 (0x0DC8)
Program exit code 1073807364 execmgr 9/3/2020 4:40:37 PM 596 (0x0254)
Looking for MIF file to get program status execmgr 9/3/2020 4:40:37 PM 596 (0x0254)
Script for Package:UCP006FC, Program: ISS - Servers - Deployment TSM OOOO SDSC failed with exit code 1073807364 execmgr 9/3/2020 4:40:37 PM 596 (0x0254)
Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistProgramErrorEvent
{
AdvertisementId = "UCP20357";
ClientID = "GUID:7B694B54-A849-4315-840F-1A1F887DDDE9";
DateTime = "20200903234037.517000+000";
ExitCode = "1073807364";
MachineName = "VSDXDRFHIR02";
PackageName = "UCP006FC";
ProcessID = 5720;
ProgramName = "ISS - Servers - Deployment TSM OOOO SDSC";
SiteCode = "UCP";
ThreadID = 596;
UserContext = "AD\izjz9h";
};
execmgr 9/3/2020 4:40:37 PM 596 (0x0254)
Raised Program Error Event for Ad:UCP20357, Package:UCP006FC, Program: ISS - Servers - Deployment TSM OOOO SDSC execmgr 9/3/2020 4:40:37 PM 596 (0x0254)
Execution is complete for program ISS - Servers - Deployment TSM OOOO SDSC. The exit code is 1073807364, the execution status is FailureNonRetry execmgr 9/3/2020 4:40:37 PM 6028 (0x178C)
This machine is not a workstation, returning false for MDMIsExternallyManaged. execmgr 9/3/2020 4:40:37 PM 6028 (0x178C)
Not RS3+, this device is SCCM managed. execmgr 9/3/2020 4:40:37 PM 6028 (0x178C)
Requesting MTC to delete task with id: {F27A5E1C-19DD-47C5-87D8-721FB1C27AAE} execmgr 9/3/2020 4:40:37 PM 6028 (0x178C)
MTC task with id: {F27A5E1C-19DD-47C5-87D8-721FB1C27AAE} deleted successfully. execmgr 9/3/2020 4:40:37 PM 6028 (0x178C)
Raising client SDK event for class CCM_Program, instance CCM_Program.PackageID="UCP006FC",ProgramID="ISS - Servers - Deployment TSM OOOO SDSC", actionType 10l, value Result:FALSE, user NULL, session 4294967295l, level 0l, verbosity 30l execmgr 9/3/2020 4:40:37 PM 6028 (0x178C)
Requesting MTC to delete task with id: {F27A5E1C-19DD-47C5-87D8-721FB1C27AAE} execmgr 9/3/2020 4:40:37 PM 6028 (0x178C)
This execution request does not have a corresponding task in MTC. execmgr 9/3/2020 4:40:37 PM 6028 (0x178C)
Raising client SDK event for class CCM_Program, instance CCM_Program.PackageID="UCP006FC",ProgramID="ISS - Servers - Deployment TSM OOOO SDSC", actionType 1l, value , user NULL, session 4294967295l, level 0l, verbosity 30l execmgr 9/3/2020 4:40:37 PM 6028 (0x178C)
The user has logged off. execmgr 9/3/2020 4:40:38 PM 556 (0x022C)
Execution Manager timer has been fired. execmgr 9/3/2020 4:41:38 PM 596 (0x0254)

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Any idea?
Thanks,
Dom

Answer 1

Hi @Dominique DUCHEMIN
I just learned the following from IBM's official documentation: Tivoli Storage Manager client installation program supports silent, unattended installations, you'd need to use the TSM Client's silent installation method, also be aware that some Windows client may need a reboot if C++ Redistributable needs to be installed. For more details, see:
https://www.ibm.com/support/knowledgecenter/SSGSG7_7.1.8/client/c_inst_winsilent.html

For the issue noted in log file, the error code '1073807364' is being returned from whatever command-line that you've supplied and is not specific to ConfigMgr, so you may need to contact the vendor.
For how to copy files to clients using ConfigMgr, I think this blog post by Jason is helpful to you:
https://home.memftw.com/copying-files-to-clients-using-configmgr/

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Answer 2

I just noticed running the TSM command line from the command prompt is sending a prompt which stops the process...

How to correct this?

Thanks,
Dom