I got a new PC recently, and Teams for Linux doesn't show notifications for started meetings or calls. The latter is particularily bad, because there's no way to accept the call: I can hear the ringtone, but even if I switch over to the Teams window, there's no "accept call" UI. I have to wait until the caller gives up and then look into my "missed calls" list to even know who tried to call me! Only call or meeting notifications (with custom UI) are affected. Normal chat notifications appear just fine via the desktop's standard libnotify-based system. On my older PC, Teams for Linux works without any issues. Here are the similarities and differences between those: Operating System: Ubuntu 20.04 ("good" system) vs. Ubuntu 22.04 ("bad" system) Teams version: 1.5.00.10453, installed via APT from https://packages.microsoft.com/repos/ms-teams Desktop: Gnome Flashback Window manager: Metacity same company account on both systems I made a test and ran both clients at the same time (which I usually don't do) and hat a coworker try to call me. Here are the log files (~/.config/Microsoft/Microsoft Teams/logs.txt) from both clients: https://pastebin.com/c3Pcy3RS - "good" system (call notification appears) https://pastebin.com/0rwZMuYC - "bad" system (no call notification, only ringtone) From what I see, most of the differences are the obvious ones: UUIDs, memory sizes, fine-grained timestamps ("elapsed" and "delta" fields), stuff like that. The only thing that's slightly odd is that the "good" instance reports "Window.Status: systray" (even though the window was, in fact, visible), while the "bad" system (correctly) says "Window.Status: maximized". In particular, there's no failure reported in the log for the "bad" case. Does anybody have an idea what I can try to fix that issue? It's really cumbersome to not be able to answer calls, and I'm regularly missing meetings.

exact same issue here with a dell XPS13 laptop with ubuntu 21.10

no call notifications on Teams for Linux

Martin Fiedler 6

I got a new PC recently, and Teams for Linux doesn't show notifications for started meetings or calls. The latter is particularily bad, because there's no way to accept the call: I can hear the ringtone, but even if I switch over to the Teams window, there's no "accept call" UI. I have to wait until the caller gives up and then look into my "missed calls" list to even know who tried to call me!

Only call or meeting notifications (with custom UI) are affected. Normal chat notifications appear just fine via the desktop's standard libnotify-based system.

On my older PC, Teams for Linux works without any issues. Here are the similarities and differences between those:

Operating System: Ubuntu 20.04 ("good" system) vs. Ubuntu 22.04 ("bad" system)
Teams version: 1.5.00.10453, installed via APT from https://packages.microsoft.com/repos/ms-teams
Desktop: Gnome Flashback
Window manager: Metacity
same company account on both systems

I made a test and ran both clients at the same time (which I usually don't do) and hat a coworker try to call me. Here are the log files (~/.config/Microsoft/Microsoft Teams/logs.txt) from both clients:

https://pastebin.com/c3Pcy3RS - "good" system (call notification appears)
https://pastebin.com/0rwZMuYC - "bad" system (no call notification, only ringtone)
From what I see, most of the differences are the obvious ones: UUIDs, memory sizes, fine-grained timestamps ("elapsed" and "delta" fields), stuff like that. The only thing that's slightly odd is that the "good" instance reports "Window.Status: systray" (even though the window was, in fact, visible), while the "bad" system (correctly) says "Window.Status: maximized". In particular, there's no failure reported in the log for the "bad" case.

Does anybody have an idea what I can try to fix that issue? It's really cumbersome to not be able to answer calls, and I'm regularly missing meetings.

Yuki Sun-MSFT 40,866 Reputation points

2022-05-25T01:43:06.66+00:00

Hi @Martin Fiedler ,

Operating System: Ubuntu 20.04 ("good" system) vs. Ubuntu 22.04 ("bad" system)

I tried searching a lot, but probably since it's newly released version, I can hardly find other similar reports occurred on Ubuntu 22.04 so far. May I know if there are other Ubuntu 22.04 users in your environment? If yes, are they all affected by this issue as well? Besides, if possible, personally I'd also suggest also trying to post in some communities for Ubuntu and see if there are other 22.04 users who have experienced this.

Furthermore, I'd recommend try testing in Teams web client via teams.microsoft.com and check if the call notification can work as expected there.
Yuki Sun-MSFT 40,866 Reputation points

2022-05-30T08:18:07.157+00:00

Hi @Martin Fiedler ,

Just checking in to see how things are going on with this issue. Feel free to post back if there's any update or you still need help on this.
Martin Fiedler 6 Reputation points

2022-05-30T13:27:00.453+00:00

May I know if there are other Ubuntu 22.04 users in your environment?

Not yet, I'm the first one to use in our organization to use the new OS version.

It might also not be strictly related to the OS version itself: I did another installation of 22.04 in a VM, with a setup that's as close as possible to the one I have on my problematic machine here (same installed software, same desktop environment, 99% same settings; the only exceptions are, of course, hardware drivers and that I used a local user instead of a domain login), and notifications did work perfectly there.

I'd recommend try testing in Teams web client via teams.microsoft.com and check if the call notification can work as expected there

That's my current workaround. This way, I can at least answer calls when I hear the ringtone. I'd still prefer to run the stand-alone client though, because the "pop-out" notifications for new meetings etc. are really useful ... if they work ;)
Yuki Sun-MSFT 40,866 Reputation points

2022-05-31T09:47:27.14+00:00
Hi @Martin Fiedler ,

Thanks for sharing the additional details. So it's indeed doesn't look like an issue with the new OS version. I know that it's a brand new PC, but considering that it's working fine on another installation which is almost the same, I assume it's worth trying to reinstall Teams on the problematic machine after clearing cache:

Sign Out and quit Teams client.

Uninstall Teams.

clear this folder ~/.config/Microsoft/Microsoft Teams/
(Or this folder if you have insiders version of Teams: ~/.config/Microsoft/Microsoft Teams - Insiders/)

Reinstall Teams.
Martin Fiedler 6 Reputation points

2022-06-02T15:17:21.983+00:00

I assume it's worth trying to reinstall Teams on the problematic machine after clearing cache

Deleting the configuration directory was one of the first things I've tried ... but that made no difference either :(

Is there some other log file I can activate to see what's actually going wrong? I'd expect an error message like "window creation failed because <reason>", but as can be seen in the log excerpts from my initial post, there's nothing like that :(
Yuki Sun-MSFT 40,866 Reputation points

2022-06-06T07:58:21.453+00:00

Hi @Martin Fiedler ,

According to this document, there are indeed some log files available in Teams for Linux which can be leveraged to assist in troubleshooting Teams. But based on my personal experience, it may not necessarily include an explicit message like "window creation failed because <reason>".
Martin Fiedler 6 Reputation points

2022-06-10T07:36:59.28+00:00

I tried again with the Ctrl+Shift+Alt+1 logging option (which seems to be the same as the "collect support status" option in the tray menu?), but that doesn't give me a more detailed log than what's already in the standard logfile. There are some additional files in the generated directory, but they contain no information about the event either.
Yuki Sun-MSFT 40,866 Reputation points

2022-06-13T06:51:49.047+00:00

Hi @Martin Fiedler ,

So seems like it's hard to proceed with the log files.

Have you tried comparing the hardware components on the problematic machine with the working one? I've seen it elsewhere that the Teams call notification issue could be related to the outdated Graphics Driver on the local machine. So you can try checking for updates for graphics driver and see if it can help.

1 answer

Nicolas Lewandowski 1 Reputation point

2022-06-21T12:57:09+00:00

exact same issue here with a dell XPS13 laptop with ubuntu 21.10
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Anne, Radhakrishna (Nokia - US/Dallas) 51 Reputation points

2022-11-25T02:26:03.473+00:00

Same issue is seen with Ubuntu 22.04, no teams pop notifications when teams calls are started. this is really irritating.
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