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JamieSweeney-7645 asked OuryBa-MSFT commented

I have had an azure support case open for more then 30 days and I have not been provided with any actionable steps towards a solution or an escalation path.

Is there some way to reach an account manager or next-tier support?
I am unsure how to get answers to my queries and migrate my customers to Azure if I can not get support and answers to queries or a path towards a solution.

Thank You

James

azure-database-mysqlazure-database-migration
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@JamieSweeney-7645 Thank you for posting your query on Microsoft Q&A forums and for using Azure Services.

I am sorry to hear that no action was provided to the support case you created more than a month ago.
Could you please share the ticket number and what was the issue about.?

Regards,
Oury

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@JamieSweeney-7645 Could you please provide more details about the issue you are facing.?

Regards,
Oury

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