I'm getting billed for an account that I do not have access to

asked 2020-09-04T07:24:10.87+00:00
Tarek Elsamni 1 Reputation point

I used to have an Azure account that I slightly used and one day I decided to close down my Outlook account that I was using to manage this Azure account.

Now, there is a running Azure account without any users. Every month I got a new billing mail and my CC got charged. When I try to login using the account mentioned in the billing mail, I got an error message telling me that this account does not exist.

How could I reach out to microsoft to stop the billing or discuss it? When a company charges you and gives you no way to discuss the charge or dispute it then I call it a pure scam!

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  1. answered 2020-09-04T22:18:40.24+00:00
    Dave Patrick 328.8K Reputation points Microsoft MVP

    You can create a support ticket here.
    https://azure.microsoft.com/en-us/support/create-ticket/

    --please don't forget to Accept as answer if the reply is helpful--

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  2. answered 2021-11-11T17:29:14.1+00:00
    Keith Craigo 1 Reputation point

    Same thing is happening to me.
    Thank you for the support link above but that opens the help + support in my active azure portal which has no access to the directory in question.

    The pre-canned answers do not allow you to specify the correct issue. Why is there no text box to input the ID of the directory the issue is occurring?

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