Remote Desktop Connection not pulling in audio from local machine to remote physical machine

Michael Howard 36

Hello,

I am trying to pull in the microphone from a local machine (Win 10 1909) to a remote machine (a physical desktop-Win 10 1903). The microphone is an integrated mic in my laptop.
Remote Desktop connection settings: Play on this computer, record from this computer are both checked.
On the remote desktop, in Windows 10 settings, I see the remote audio is selected as output, but it has no input devices found.

With the same laptop and same settings as above I can remote into a VM (Win 10 1909) and I see remote audio is selected as output and remote audio is selected as input. The local (laptop) speakers and mic work fine on the remote machine as desired.

I have had the same issue with 2 other laptops/desktops (I not tried remoting into a VM to test that aspect)
Laptop (Win 10 1903) remoting into a Desktop (Win 10 1809)
Laptop (Win 10 1909) remoting into a Desktop (Win 10 1903)

I'm not sure if the issue is related to the version being one behind on the desktop(I will try to get at least one upgraded to test this weekend).

Any insights you can provide is appreciated.
Thank you,
Michael

Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,761 Reputation points Microsoft Vendor

2020-09-08T03:50:45.137+00:00

Hi,

Have you checked if the answer helps?

If the Answer is helpful, please click "Accept Answer" and upvote it.

Thanks,
Eleven

Accepted answer

Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,761 Reputation points Microsoft Vendor

2020-09-16T02:38:43.12+00:00

Hi,

Thanks for your update.

Please check below registry for audio recording redirection. If there is no this registry, you could create a one. And set the policy to "not configured" to see the value of this registry, and then set to "enabled" to see the value.

If 0, audio recording redirection is enabled. If 1, audio recording redirection is disabled.

Registry Hive HKEY_LOCAL_MACHINE
Registry Path SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services
Value Name fDisableAudioCapture
Value Type REG_DWORD
Enabled Value 0
Disabled Value 1

Thanks,
Eleven
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Michael Howard 36 Reputation points

2020-09-16T13:28:12.71+00:00

Okay I did some test with the registry value/local group policy.

Desktop (1909)
Group policy enable already had the registry entry of 0 - it works
Changed group policy to not configured the registry entry went away - it doesn't work
Left group policy not configured, added registry entry as 0 - it works

Desktop2 (1809)
Group policy not configured and had no registry entry - it doesn't work
Left group policy not configured, added registry entry as 0 - it works

VM
Group policy not configured and registry entry is not there - it works

So there got to be something odd going on with that VM. I won't be able to do any test tonight, but probably tomorrow night I will hop into other VMs to see if they have the same combo and if they work or not.

Thanks!

Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,761 Reputation points Microsoft Vendor

2020-09-17T01:38:29.317+00:00

Hi,

Thanks for your test result.

Have you desktops joined any domain? How about your VM?

Thanks,
Eleven

Michael Howard 36 Reputation points

2020-09-17T12:15:47.587+00:00

Hello,

Yes, they are all on the same domain in the same OU (We have GPO that apply to the entire OU). I went through the GPOs and couldn't find anything related to remote desktop being in them.

Thanks,
Michael

Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,761 Reputation points Microsoft Vendor

2020-09-21T02:46:03.373+00:00

In that case, you might need to capture some dumps or traces to further investigate the issue, which I suggest to contact Microsoft Customer Support and Services where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue.

You may find phone number for your region accordingly from the link below:

Global Customer Service phone numbers
https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

Thanks,
Eleven

If the Answer is helpful, please click "Accept Answer" and upvote it.

Michael Howard 36 Reputation points

2020-09-22T12:39:02.29+00:00

Sorry for the delay. I remoted into two other VMs and they have the same settings, group policy not configured and registry entry not there. Both of them worked fine. I will look into contacting Microsoft Support, thank you.

Thank you for all of your help @Eleven Yu (Shanghai Wicresoft Co,.Ltd.) I will mark the registry edit as the answer, as that what fix my problem unless a recap would be better?

Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,761 Reputation points Microsoft Vendor

2020-09-23T01:23:27.96+00:00

Thank you for your test and update.

You could mark the registry edit as the answer, thanks a lot.
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6 additional answers

Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,761 Reputation points Microsoft Vendor

2020-09-07T02:14:39.987+00:00

Hi,

You could first check the group policy setting on the remote PC

Local Computer Policy->Computer Configuration->Administrative Templates->Windows Components->Remote Desktop Session Host->Device and Resource Redirection

Please ensure below two policies are enabled or not configured.

Allow audio and video playback redirection
Allow audio recording redirection

And on the laptop, please enable below policy.

Local Computer Policy->Computer Configuration->Administrative Templates->Windows Components->Remote Desktop Connection Client->RemoteFX USB Device Redirection-> Allow RDP redirection of other supported RemoteFX USB devices from this computer.

As you described, the issue also maybe caused by the windows version. Since the version of laptop is higher than the remote desktop, then the remote desktop may have lower driver version, which cannot drive the laptop's microphone. Then the microphone fails to be redirected to the remote desktop.

You can test to upgrade the windows of remote desktop.

Please feel free to contact us if there is any update on your test.

Thanks,
Eleven
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2 people found this answer helpful.
Michael Howard 36 Reputation points

2020-09-08T12:59:15.093+00:00

Hello Eleven,

Upgrading the windows version had no affect. Still shows as no mic on the physical machine.

On the remote computers (physical machine and VM), both the allow audio and video playback redirection and allow audio recording redirection are set to not configured.

On the local PC, allow RDP redirection of other supported RemoteFX USB devices from this computer was set to not configured. I enabled it and will reboot my PC sometime today and test it. I will let you know the outcome.

Thank you,
Michael

Michael Howard 36 Reputation points

2020-09-09T00:09:48.003+00:00

Hello Eleven,

After rebooting it still didn't pull in the microphone. Any other ideas?

Thanks,
Michael

Jing 0 Reputation points

2024-05-26T09:29:16.8966667+00:00

This one works for me! Thanks! (But remember to restart your system after change the group policy)
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Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,761 Reputation points Microsoft Vendor

2020-09-09T03:13:25.06+00:00

Hi,

Please check all below to have a try.

Local Resources>Local devices and resources>More, check all the items.

Thanks,
Eleven
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1 person found this answer helpful.
Michael Howard 36 Reputation points

2020-09-09T12:13:24.91+00:00

Originally only Printers, Clipboard, and Smart Cards or Windows Hello for Business was checked. I do have an extra category "Other Supported RemoteFX USB devices", I checked everything, but drives. I didn't see my Microphone listed though. The VM works like it has been, but the physical machine still shows no input devices.

Thanks,
Michael

Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,761 Reputation points Microsoft Vendor

2020-09-10T02:19:46.203+00:00

Hi,

What's your laptops and destops' model?

Are you using the third party audio drive on laptops or the drive is installed via windows update? And how about your desktops?

Thanks,
Eleven

Michael Howard 36 Reputation points

2020-09-10T16:00:26.69+00:00

The one I been testing with are:
Laptop Dell Latitude E5580
Desktop Dell Optiplex 3040

Drivers are Dell Drivers (Realtek Audio), I know the laptop is fully up to date, I will check the desktop here in a little bit.

Thanks,
Michael

Michael Howard 36 Reputation points

2020-09-10T20:15:25.527+00:00

The desktop was behind in a bios update. I went ahead and updated it, but it didn't have any affect still show as no input.

Thanks,
Michael
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Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,761 Reputation points Microsoft Vendor

2020-09-14T01:31:37.053+00:00

Hi,

Please click the "View" tab and check "Show Analytic and Debug Logs" to enable the log.

Thanks,
Eleven
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1 person found this answer helpful.

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Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,761 Reputation points Microsoft Vendor

2020-09-11T02:54:33.177+00:00

Hi,

Please enbale below event logs and reproduce the issue. Then you could check the logs during the issue time to see if there is any clue.

Thanks,
Eleven
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Michael Howard 36 Reputation points

2020-09-12T01:01:57.737+00:00

Hello Eleven,

I'm going to need a little help with that, can you link me to how to enable them?

Thanks,
Michael

Jing 0 Reputation points

2024-05-26T09:24:30.94+00:00

didn't find this folder in the remote machine...
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