change outbound caller Id name

Question

Hello Teams Community,

Please i need your help on this

I want to change the outbound caller ID to the company name "ISI Enterprises" tenant-wide.

Powershell script doesn't work Set-CsCallingLineIdentity -Companyname "ISI Enterprises"

Answer 1

Hi @IBN

Do you mean that when users make outbound calls it shows their DDI but in the SIP message you want it to display the Company name instead of the users name, or that you want all user to display the main number for the company as their outbound CLI?

If its option 1, then the best way to do that is with a onprem SBC where you can add and edit the SIP message, this cant be done in teams itself.
Option 2, you can create a policy to replace the users outbound DDI with that of a Resource account, E.g. Main number (Cant be a Toll free number, Has to be a DDI)

For option 2 you can do this by following the below MS Docs:

Creating policy: https://learn.microsoft.com/en-us/powershell/module/skype/new-cscallinglineidentity?view=skype-ps
Assigning Policy: https://learn.microsoft.com/en-us/powershell/module/skype/grant-cscallinglineidentity?view=skype-ps

Regards,
T

Answer 2

Hi @IBN ，

I want to change the outbound caller ID to the company name "ISI Enterprises" tenant-wide.

You can refer to the example mentioned in the document below, that is, create a Caller ID policy that sets the Caller ID to the phone number of the specified resource account and sets the Calling party name to your company name, then assign the caller ID policy to all users:
Set the Caller ID for a user

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.