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Call Queue Issue Configured with Auto Attendant in Teams.

IBN 4,351 Reputation points
2022-05-30T10:57:29.307+00:00

Hello Teams Community,

Please i need your help on this issue.

we are having a problem with the Call Queue Issue Configured with Auto Attendant in Teams.

We are not able to dial an external number when configured for redirection.

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  1. Tiaan 736 Reputation points
    2022-05-30T21:19:38.16+00:00

    Hi @IBN

    You will need to add a Voice route to the Resource account associated with the Callqueue. You can do this using the below CMD:

    Grant-CsOnlineVoiceRoutingPolicy -PolicyName $Policynameyouwantthemtohave -Identity $Resourceaccount

    This will allow the resource account to make the outbound calls.

    Regards,
    T