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I created a Logic App that posts an adaptive card to Teams and waits for a response. Previously, this app was working, but after some unrelated edits to the workflow, the submit buttons no longer work in Teams. The adaptive card is posted and renders ok, but when the user clicks either of the submit buttons, it just hangs for a second and then does nothing (previously it would show the success message). The workflow is left in a Running status. I traced the HTTP traffic using Fiddler and I can see it posting the selected response to https://amer.ng.msg.teams.microsoft.com/v1/agents/xxxx and in both cases (a successful submission and the error), the server response looks the same (just a simple 200 with no response body). As far as I can tell, there's no error recorded either within Teams or within Logic Apps, so I'm not sure how to troubleshoot this further. Anyone have any ideas?
Here is the logic app definition:
{
"definition": {
"$schema": "https://schema.management.azure.com/providers/Microsoft.Logic/schemas/2016-06-01/workflowdefinition.json#",
"actions": {
"If_driver_still_on_site": {
"actions": {
"If_only_warning": {
"actions": {
"If_dispatcher_wants_to_contact_the_customer": {
"actions": {
"If_email_specified": {
"actions": {
"If_the_dispatcher_edited_the_email_address": {
"actions": {
"Write_back_the_updated_email_to_TMW": {
"inputs": {
"body": {
"companyId": "@triggerBody()?['CustomerCompanyId']",
"email": "@variables('Customer Email')",
"stopNumber": "@triggerBody()?['StopNumber']"
},
"host": {
"connection": {
"name": "@parameters('$connections')['sql']['connectionId']"
}
},
"method": "post",
"path": "/v2/datasets/@{encodeURIComponent(encodeURIComponent('default'))},@{encodeURIComponent(encodeURIComponent('default'))}/procedures/@{encodeURIComponent(encodeURIComponent('[dbo].[SEFA_UpdateDetentionEmail]'))}"
},
"runAfter": {},
"type": "ApiConnection"
}
},
"expression": {
"and": [
{
"not": {
"equals": [
"@variables('Customer Email')",
"@triggerBody()?['CustomerEmail']"
]
}
}
]
},
"runAfter": {
"Notify_dispatch_the_notification_was_sent": [
"Succeeded"
]
},
"type": "If"
},
"Notify_dispatch_the_notification_was_sent": {
"inputs": {
"body": {
"messageBody": "<p>Customer contacted.</p>",
"parentMessageId": "@{outputs('Post_adaptive_card_and_wait_for_a_response')['body/messageId']}",
"recipient": {
"channelId": "@variables('Channel ID')",
"groupId": "@variables('Team ID')"
}
},
"host": {
"connection": {
"name": "@parameters('$connections')['teams']['connectionId']"
}
},
"method": "post",
"path": "/v1.0/teams/conversation/replyWithMessage/poster/Flow bot/location/@{encodeURIComponent('Channel')}"
},
"runAfter": {
"Send_first_delay_notification_email": [
"Succeeded"
]
},
"type": "ApiConnection"
},
"Send_first_delay_notification_email": {
"inputs": {
"body": {
"Body": "<p>Order: @{triggerBody()?['OrderNumber']}<br>\nStop: @{triggerBody()?['StopCompanyName']}<br>\nRef #: @{triggerBody()?['ReferenceNumber']}<br>\n<br>\nDriver has arrived and been onsite for @{triggerBody()?['MinutesOnSiteMessage']} minutes. We have contacted the driver and unloading has not been completed.<br>\n<br>\nThank you!<br>\n<br>\n<span style=\"font-size: 14px\"><strong>The Dispatch Team</strong></span><br>\nOffice: 800.884.7332<br>\nEmail: dispatch@mycompany.com</p>",
"Importance": "Normal",
"ReplyTo": "dispatch@mycompany.com",
"Subject": "Delivery Delay - Ref #@{triggerBody()?['ReferenceNumber']}",
"To": "@variables('Customer Email')"
},
"host": {
"connection": {
"name": "@parameters('$connections')['office365']['connectionId']"
}
},
"method": "post",
"path": "/v2/Mail"
},
"runAfter": {},
"type": "ApiConnection"
},
"Write_back_to_continue_contacting_the_customer": {
"inputs": {
"body": {
"ContactCustomer": "Y",
"ProcessingStatus": "Complete"
},
"host": {
"connection": {
"name": "@parameters('$connections')['sql']['connectionId']"
}
},
"method": "patch",
"path": "/v2/datasets/@{encodeURIComponent(encodeURIComponent('default'))},@{encodeURIComponent(encodeURIComponent('default'))}/tables/@{encodeURIComponent(encodeURIComponent('[dbo].[SEFA_DetainedStops]'))}/items/@{encodeURIComponent(encodeURIComponent(triggerBody()?['StopNumber']))}"
},
"runAfter": {
"If_the_dispatcher_edited_the_email_address": [
"Succeeded"
]
},
"type": "ApiConnection"
}
},
"else": {
"actions": {
"Notify_the_team_that_a_notification_could_not_be_sent": {
"inputs": {
"body": {
"messageBody": "<p>An email was not specified, so the customer was not contacted.</p>",
"parentMessageId": "@{outputs('Post_adaptive_card_and_wait_for_a_response')['body/messageId']}",
"recipient": {
"channelId": "@variables('Channel ID')",
"groupId": "@variables('Team ID')"
}
},
"host": {
"connection": {
"name": "@parameters('$connections')['teams']['connectionId']"
}
},
"method": "post",
"path": "/v1.0/teams/conversation/replyWithMessage/poster/Flow bot/location/@{encodeURIComponent('Channel')}"
},
"runAfter": {},
"type": "ApiConnection"
},
"Write_back_to_stop_contacting_the_customer_due_to_no_email": {
"inputs": {
"body": {
"ContactCustomer": "N",
"ProcessingStatus": "Complete"
},
"host": {
"connection": {
"name": "@parameters('$connections')['sql']['connectionId']"
}
},
"method": "patch",
"path": "/v2/datasets/@{encodeURIComponent(encodeURIComponent('default'))},@{encodeURIComponent(encodeURIComponent('default'))}/tables/@{encodeURIComponent(encodeURIComponent('[dbo].[SEFA_DetainedStops]'))}/items/@{encodeURIComponent(encodeURIComponent(triggerBody()?['StopNumber']))}"
},
"runAfter": {
"Notify_the_team_that_a_notification_could_not_be_sent": [
"Succeeded"
]
},
"type": "ApiConnection"
}
}
},
"expression": {
"and": [
{
"equals": [
"@not(equals(coalesce(trim(variables('Customer Email')),''),''))",
"@true"
]
}
]
},
"runAfter": {},
"type": "If"
}
},
"else": {
"actions": {
"Write_back_to_stop_contacting_the_customer": {
"inputs": {
"body": {
"ContactCustomer": "N",
"ProcessingStatus": "Complete"
},
"host": {
"connection": {
"name": "@parameters('$connections')['sql']['connectionId']"
}
},
"method": "patch",
"path": "/v2/datasets/@{encodeURIComponent(encodeURIComponent('default'))},@{encodeURIComponent(encodeURIComponent('default'))}/tables/@{encodeURIComponent(encodeURIComponent('[dbo].[SEFA_DetainedStops]'))}/items/@{encodeURIComponent(encodeURIComponent(triggerBody()?['StopNumber']))}"
},
"runAfter": {},
"type": "ApiConnection"
}
}
},
"expression": {
"and": [
{
"equals": [
"@outputs('Post_adaptive_card_and_wait_for_a_response')['body/data/notifyCustomer']",
"@true"
]
}
]
},
"runAfter": {
"Update_Customer_Email_from_dispatcher_value": [
"Succeeded"
]
},
"type": "If"
},
"Post_adaptive_card_and_wait_for_a_response": {
"inputs": {
"body": {
"body": {
"messageBody": "{\n \"type\": \"AdaptiveCard\",\n \"body\": [\n {\n \"type\": \"TextBlock\",\n \"size\": \"medium\",\n \"weight\": \"bolder\",\n \"text\": \"Delivery Delayed\",\n \"wrap\": true\n },\n {\n \"type\": \"FactSet\",\n \"facts\": [\n {\n \"title\": \"Order\",\n \"value\": \"@{triggerBody()?['OrderNumber']}\"\n },\n {\n \"title\": \"Stop\",\n \"value\": \"@{triggerBody()?['StopCompanyName']}\"\n },\n {\n \"title\": \"Ref #\",\n \"value\": \"@{triggerBody()?['ReferenceNumber']}\"\n },\n {\n \"title\": \"Scheduled Earliest\",\n \"value\": \"@{formatDateTime(triggerBody()?['ScheduledEarliest'],'g')}\"\n },\n {\n \"title\": \"Scheduled Latest\",\n \"value\": \"@{formatDateTime(triggerBody()?['ScheduledLatest'],'g')}\"\n },\n {\n \"title\": \"Arrival Time\",\n \"value\": \"@{formatDateTime(triggerBody()?['ArrivalTime'],'g')}\"\n },\n {\n \"title\": \"Late?\",\n \"value\": \"@{if(equals(triggerBody()['ArrivedLate'],'1'),'**Yes**','No')}\"\n }\n ]\n },\n {\n \"type\": \"TextBlock\",\n \"text\": \"Driver @{triggerBody()?['DriverId']} (Phone Number @{triggerBody()?['DriverPhone']}) has arrived and exceeded @{triggerBody()?['MinutesOnSiteMessage']} minutes onsite. Please contact the driver to verify if he or she is being unloaded and expects to depart within the next @{triggerBody()?['MinutesOnSiteMessage']} minutes.\",\n \"wrap\": true\n }\n ],\n \"actions\": [\n {\n \"type\": \"Action.ShowCard\",\n \"title\": \"I have contacted the driver\",\n \"card\": {\n \"type\": \"AdaptiveCard\",\n \"$schema\": \"http://adaptivecards.io/schemas/adaptive-card.json\",\n \"version\": \"1.4\",\n \"body\": [\n {\n \"type\": \"TextBlock\",\n \"text\": \"Do you want to notify the customer?\"\n },\n {\n \"type\": \"FactSet\",\n \"facts\": [\n {\n \"title\": \"Customer ID\",\n \"value\": \"@{triggerBody()?['CustomerCompanyId']}\"\n },\n {\n \"title\": \"Customer Name\",\n \"value\": \"@{triggerBody()?['CustomerCompanyName']}\"\n }\n ]\n },\n {\n \"id\": \"customerEmail\",\n \"type\": \"Input.Text\",\n \"label\": \"Confirm / enter customer email\",\n \"style\": \"email\",\n \"value\": \"@{variables('Customer Email')}\"\n }\n ],\n \"actions\": [\n {\n \"type\": \"Action.Submit\",\n \"title\": \"Yes\",\n \"data\": {\n \"notifyCustomer\": true\n }\n },\n {\n \"type\": \"Action.Submit\",\n \"title\": \"No\",\n \"data\": {\n \"notifyCustomer\": false\n }\n }\n ]\n }\n }\n ],\n \"$schema\": \"http://adaptivecards.io/schemas/adaptive-card.json\",\n \"version\": \"1.4\"\n}",
"recipient": {
"channelId": "@variables('Channel ID')",
"groupId": "@variables('Team ID')"
},
"updateMessage": "Thanks for your response!"
},
"notificationUrl": "@{listCallbackUrl()}"
},
"host": {
"connection": {
"name": "@parameters('$connections')['teams']['connectionId']"
}
},
"path": "/v1.0/teams/conversation/gatherinput/poster/Flow bot/location/@{encodeURIComponent('Channel')}/$subscriptions"
},
"runAfter": {
"Set_processing_status_to_waiting": [
"Succeeded"
]
},
"type": "ApiConnectionWebhook"
},
"Record_send_initial_notification_interaction_details": {
"inputs": {
"body": {
"messageBody": "<p>Driver @{triggerBody()?['DriverId']} was delayed for order @{triggerBody()?['OrderNumber']}, stop @{triggerBody()?['StopNumber']} (@{triggerBody()?['StopCompanyName']}). Contact customer?: @{if(outputs('Post_adaptive_card_and_wait_for_a_response')['body/data/notifyCustomer'],'Yes','No')} (@{outputs('Post_adaptive_card_and_wait_for_a_response')['body/responder/displayName']})</p>",
"parentMessageId": "@{outputs('Post_adaptive_card_and_wait_for_a_response')['body/messageId']}",
"recipient": {
"channelId": "@variables('Channel ID')",
"groupId": "@variables('Team ID')"
}
},
"host": {
"connection": {
"name": "@parameters('$connections')['teams']['connectionId']"
}
},
"method": "post",
"path": "/v1.0/teams/conversation/replyWithMessage/poster/Flow bot/location/@{encodeURIComponent('Channel')}"
},
"runAfter": {
"Post_adaptive_card_and_wait_for_a_response": [
"Succeeded"
]
},
"type": "ApiConnection"
},
"Set_processing_status_to_waiting": {
"inputs": {
"body": {
"ProcessingStatus": "Waiting"
},
"host": {
"connection": {
"name": "@parameters('$connections')['sql']['connectionId']"
}
},
"method": "patch",
"path": "/v2/datasets/@{encodeURIComponent(encodeURIComponent('default'))},@{encodeURIComponent(encodeURIComponent('default'))}/tables/@{encodeURIComponent(encodeURIComponent('[dbo].[SEFA_DetainedStops]'))}/items/@{encodeURIComponent(encodeURIComponent(triggerBody()?['StopNumber']))}"
},
"runAfter": {},
"type": "ApiConnection"
},
"Update_Customer_Email_from_dispatcher_value": {
"inputs": {
"name": "Customer Email",
"value": "@{outputs('Post_adaptive_card_and_wait_for_a_response')['body/data/customerEmail']}"
},
"runAfter": {
"Record_send_initial_notification_interaction_details": [
"Succeeded"
]
},
"type": "SetVariable"
}
},
"else": {
"actions": {
"Send_second_delay_notification_email": {
"inputs": {
"body": {
"Body": "<p>Order: @{triggerBody()?['OrderNumber']}<br>\nStop: @{triggerBody()?['StopCompanyName']}<br>\nRef #: @{triggerBody()?['ReferenceNumber']}<br>\n<br>\nDriver has arrived and been onsite for @{triggerBody()?['MinutesOnSiteMessage']} minutes.<br>\n<br>\nThank you!<br>\n<br>\n<span style=\"font-size: 14px\"><strong>The Dispatch Team</strong></span><br>\nOffice: 800.884.7332<br>\nEmail: dispatch@mycompany.com</p>",
"Importance": "Normal",
"ReplyTo": "dispatch@mycompany.com",
"Subject": "Delivery Delay - Ref #@{triggerBody()?['ReferenceNumber']}",
"To": "@variables('Customer Email')"
},
"host": {
"connection": {
"name": "@parameters('$connections')['office365']['connectionId']"
}
},
"method": "post",
"path": "/v2/Mail"
},
"runAfter": {},
"type": "ApiConnection"
},
"Set_status_to_complete_after_second_notification": {
"inputs": {
"body": {
"ProcessingStatus": "Complete"
},
"host": {
"connection": {
"name": "@parameters('$connections')['sql']['connectionId']"
}
},
"method": "patch",
"path": "/v2/datasets/@{encodeURIComponent(encodeURIComponent('default'))},@{encodeURIComponent(encodeURIComponent('default'))}/tables/@{encodeURIComponent(encodeURIComponent('[dbo].[SEFA_DetainedStops]'))}/items/@{encodeURIComponent(encodeURIComponent(triggerBody()?['StopNumber']))}"
},
"runAfter": {
"Send_second_delay_notification_email": [
"Succeeded"
]
},
"type": "ApiConnection"
}
}
},
"expression": {
"and": [
{
"equals": [
"@triggerBody()?['NotificationCount']",
"@'1'"
]
}
]
},
"runAfter": {},
"type": "If"
}
},
"else": {
"actions": {
"Complete_process": {
"inputs": {
"body": {
"ProcessingStatus": "Complete"
},
"host": {
"connection": {
"name": "@parameters('$connections')['sql']['connectionId']"
}
},
"method": "patch",
"path": "/v2/datasets/@{encodeURIComponent(encod
I have also dried disabling / re-enabling the workflow.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
Hi @Paul Haag ,
The “office-teams-windows-itpro” tag is for general questions about Teams client. Since from the description, your question involves development, I’ll add the tag “office-teams-app-dev” so that their community members can help look into it as well. Thanks for your understanding.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 78%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Could you please share the steps or provide us the zip package, so that we can try it from our end?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 57.99999999999999%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
Hi @Paul Haag ,
Could be the compatibility/version changed?
If you use the "https://adaptivecards.io/designer/" , the version will switch to 1.4 if not set to that value. It may be the optimum version.
Is the card too complex? you can try replicate it with the "https://adaptivecards.io/designer/" and validate the syntax
Thanks Bruno. I designed the card originally using https://adaptivecards.io/designer and targeted version 1.4. I don't think it's "too complex" though I'm not 100% what would qualify. Like I said, though, this used to work until I made other changes to the workflow. It's almost like the webhook got unregistered somehow.
I posted the code for the entire logic app above, which includes the adaptive card code.
Hi @Paul Haag ,
Based on what you said it seems it could be something got corrupted somewhere between the logic app and the Teams environment and that may be a case to raise a ticket with Microsoft. If I would try to debug that without worrying with time I would consider either cloning and removing/re-adding parts until spot the problem or recreate a fresh version. I see you mentioned you couldn't find errors anywhere. I assume you also checked under the "activity log"?:
Did you try reducing the card version to 1.3 to see if anything happens?
I hadn't looked in the Activity log because, to be honest, I didn't know it was there. That said, the only "errors" listed there were a couple when I had tried to save the workflow while missing a required parameter, which I had already fixed. The informational messages (like List Trigger Callback URL), were mostly Greek to me, so it's possible there was some useful info in there somewhere and I just missed it.
Ultimately, I used version history to revert back to the last known working version and it started working again. Interestingly, reverting back to the most recent version (e.g. the broken one), broke it again, which would imply that something within the logic app definition was the issue, but I have no idea what. After again reverting to the working version, I re-added all of the same steps, theoretically in exactly the same way, and now the entire workflow is working. Shrug.