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Shared printer not working after upgrading to win10

create share 646 Reputation points
2020-09-07T05:53:04.33+00:00

Hi,

After upgrading win 7 to 10, i am not able to install a shared printer and getting error "Windows could not connect to the printer. Check the printer name". Both the pcs have windows 10 Pro.

Thanks.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Karlie Weng 15,451 Reputation points Microsoft Vendor
    2020-09-07T09:24:41.893+00:00

    Hi,

    1.How about adding shared printer on another PC, does that work?
    2.Ping the IP address of the shared printer to check if it’s a network problem.
    3.Have you tried turn off the Windows Defender Firewall and enable Network discovery and file and print sharing?

    Here are some steps for common printer problems to try:

    https://support.microsoft.com/en-in/help/4015397

    If the Answer is helpful, please click "Accept Answer" and upvote it.
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    Best Regards
    Karlie

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  2. create share 646 Reputation points
    2020-09-07T16:49:41.307+00:00

    Yes, I tried on another pc, and it worked. The below message I am getting on the pc I need to install the printer.

    23018-screenshot-2020-09-07-194051.png

  3. create share 646 Reputation points
    2020-09-08T15:16:08.14+00:00

    The problem resolved after disconnecting the host pc from the domain. My opinion is that it could be a DNS issue because the host pc was also connecting by SSL VPN to the head office.