This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Hi guys, need some advice: here is a problem with mail forwarding to another mailbox. I have a mailbox ******@domain1.com and I need to transfer all the messages to another domain, for example, to e-mail ******@domain2.com. So I've decided to create contact ******@domain2.com and enabled "forward to" option in ******@domain1.com mailbox. But I receive an error:
Your message wasn't delivered because the recipient's email provider rejected it.
Diagnostic information for administrators:
Generating server: DB7PR06MB5113.eurprd06.prod.outlook.com
******@domain1.com
Remote Server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7550)'
How to enable e-mail forwarding in my case? Thank you for support.
@Evgeny Shupik
I am writing here to confirm with you any update about this thread now?
If the suggestion below helps, please be free to accept it as an answer for helping more people.
External forwarding is disabled by default, only an administrator can enable such, or create an exception for your user. Read here: https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/external-email-forwarding?view=o365-worldwide
You know - I found these settings - does it mean all the mailboxes will forward messages to outside addresses? Can I create an exception for selected boxes in this case?
If you want to only allow forwarding for specific users, you will need to create another outbound policy and scope it to the users in question. Keep in mind that the Default policy is scoped to all users, you cannot add exceptions therein. Custom policies take precedence over the default one, so in your scenario you can create a new Outbound policy scoped to just the user(s) for which you want to enable forwarding.