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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 64%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EET%3C/text%3E%3C/svg%3E)
Hello all
We are using MS Graph to tag users in our app. For the last 2 weeks we have been having some problems. Some users don't show up on the tagging list. Anyone having similar issue?
Here is the call we use
https://graph.microsoft.com/v1.0/users/?$filter=(startsWith(userPrincipalName,'bob') or startsWith(displayName,'bob') or startsWith(mail,'bob') or startsWith(surname,'bob')) and userType eq 'Member' and accountEnabled eq true&$top=5&$select=id,displayName,givenName,surname,jobTitle,mail,mobilePhone,officeLocation,preferredLanguage,userPrincipalName,department,createdDateTime,activatedAt
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 57.00000000000001%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
Hi @Ege Tunca | S6 , thanks for reaching out to us , i would like to know when you call https://graph.microsoft.com/v1.0/users/?$filter=(startsWith(userPrincipalName,'bob') , what's returning , is it all of the users , no users or any error . if you provide the screenshot of your output with proper request id and timestamp , it will be helpful, Thanks
The request ID, timestamp, and response JSON:
_traceid:d20d45de4ab14f7cac1cfbefeb4743a5
date:Wed, 08 Jun 2022 10:34:52 GMT
{
"data": [
{
"id": "1ca4ab5e-4ad2-469d-858e-ee4d3953fd71",
"displayName": "McQuaid, Alison",
"email": "******@marks-and-spencer.com",
"userPrincipalName": "******@mnscorp.net"
},
{
"id": "c3668f75-61a9-4785-80d6-ee4e690a0eb2",
"displayName": "Mcquaid, Fernanda",
"email": "******@marks-and-spencer.com",
"userPrincipalName": "******@mnscorp.net"
},
{
"id": "2e3900e7-2b8c-4c29-90b1-1772dff7f2aa",
"displayName": "McQuaid, Kirsty",
"email": "******@marks-and-spencer.com",
"userPrincipalName": "******@mnscorp.net"
}
],
"message": null,
"success": true
}
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 7.000000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Hi @Ege Tunca | S6 ,
Are the users missing in the above screenshot, can you also please provide the query which your are using along with the Request ID, Client ID and the timestamp. Thanks.
We solved the issue:
It was the UserType that was incorrect, the user had an empty/null UserType. This is very unusual and invalid data, it happened because it was an old account (2012), and this property was created in 2014. We requested the client to update this property and it fixed their issue.
Hi @Ege Tunca | S6 , Glad to hear issue is resolved.