SQL server installation fails

Question

SQL server installation fails

fujiyama 6

I apologize for any grammatical errors as I am translating at DeepL

*process

download SQL server 2017 Express

https://www.microsoft.com/ja-JP/download/details.aspx?id=55994

2.Run SQL server installer

3.Select Normal Installation

4.An error occurs.
Errer massage:Failed to install setup.exe

*What I have already tried

reboot
custom installation
Change the drive to install

Please let me know if I should attach　any other information

Thank you for your help.

Seeya Xi-MSFT 16,756 Reputation points

2022-06-13T02:32:39.373+00:00

Hi @fujiyama ,

We have not received a response from you. Did the reply could help you? If the response helped, do "Accept Answer". If it doesn't work, please let us know the progress. By doing so, it will benefit all community members who are having this similar issue. Your contribution is highly appreciated.

Best regards,
Seeya

3 answers

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Seeya Xi-MSFT 16,756 Reputation points

2022-06-13T02:32:39.373+00:00

Hi @fujiyama ,

We have not received a response from you. Did the reply could help you? If the response helped, do "Accept Answer". If it doesn't work, please let us know the progress. By doing so, it will benefit all community members who are having this similar issue. Your contribution is highly appreciated.

Best regards,
Seeya

Answer 1

Erland Sommarskog 134.7K MVP Volunteer Moderator

I found this in Detail.txt:

(01) 2022-06-09 17:00:26 Slp: Exception type: System.IO.DirectoryNotFoundException
(01) 2022-06-09 17:00:26 Slp: Message:
(01) 2022-06-09 17:00:26 Slp: パス 'C:\Program Files\Microsoft SQL Server\140\Setup Bootstrap\Log\20220609_162958' の一部が見つかりませんでした。
(01) 2022-06-09 17:00:26 Slp: HResult : 0x80070003

I don't know Chinese, so I can't read that part. But it seems that the directory path above is missing. This would indicate that either Setup is confused about the name, or the file has been deleted.

It appears to be the former, because earlier in the log the folder is said to be on the D drive, but the error message has the C drive.

Exactly why this may be happening, I don't know. But maybe this is a clue.

fujiyama 6 Reputation points

2022-06-10T04:22:17.367+00:00

Thanks for the advice.

I have specified the D drive as my install location, but it seems to be trying to access the C drive!

I have not been able to solve this problem, but I think this information would be helpful in resolving it.

Answer 2

Seeya Xi-MSFT 16,756

Hi @fujiyama ,

(01) 2022-06-09 16:48:18 Slp: インストールのログファイルを開くときに、エラーが発生しました。指定されたログファイルの場所が存在し、書き込み可能であることを確認してください。

You can uninstall SQL Server and reinstall it agin.
please follow the below steps to remove all components of previous installed SQL Server completely:

Remove all SQL Server components from 'Programs and Features'
Backup the registry
Delete the following keys in regedit:
--HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server
--HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSSQLServer
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall and delete all the sub-keys referencing SQL Server
Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services and delete all the keys referencing SQL Server
Reboot the machine
In addition, please use an administrator account to reinstall SQL Server on your computer(Right click->run as administrator).

Best regards,
Seeya

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fujiyama 6 Reputation points

2022-06-09T11:03:17.823+00:00
Thanks for your advice.

I performed the procedure and the result was the same

But there is one thing I was wondering about.

>

Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall and delete all the sub-keys referencing SQL Server

Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services and delete all the keys referencing SQL Server

A search for the key "SQL" or "SQL Server" did not return any matches that can be deleted.
When I try to delete the corresponding item, I get a warning that the deletion could not be completed.
Seeya Xi-MSFT 16,756 Reputation points

2022-06-10T02:06:13.597+00:00

Can you find such a key value by looking directly at the path?
Also you can close the SQL Server related interface when you delete it and then delete it.

Answer 3

Olaf Helper 47,621

Please View and Read SQL Server Setup Log Files for more details about the issue.

fujiyama 6 Reputation points

2022-06-09T08:32:22.583+00:00

Thanks for your advice.

Are these the setup log files?

209767-detail.txt

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SQL server installation fails

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