Bitlocker cannot be found for Surface pro

Josef 1 Reputation point
2022-06-09T13:38:07.537+00:00

Hello,

I have a Microsoft surface pro 5
I had no issues with windows updates before

I just installed an update on 8th of june 2022
After the restart I was surprised with the Bitlocker recovery key screen

Knowing that I have never set a Bitlocker key, I actually had no idea that this function even existed

I purchased my device brand new online, the box I threw away long time ago, I cannot get to the manufacturer or the retailer who brought it to me, so the recovery key is nowhere to be found

I have logged to my Microsoft account, looking for the key, but as expected, there are no Bitlocker recovery keys

I have tried some Command prompt code to try to retrieve my recovery key, but it was not successful, even trying to secure reboot the surface pro is not working as I cannot find a way to bypass the loop

I even went to the Microsoft website that provides system restore back ups, but my serial number is not working there

I am out of options, and I am rally hoping for a solution that can keep my data

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Reza-Ameri 16,836 Reputation points
    2022-06-09T14:16:59.437+00:00

    I believe has been due to the firmware update and there is article explaining the issue and method to fix the problem, have a look at:

    https://support.microsoft.com/en-us/topic/prompted-for-bitlocker-recovery-key-after-installing-updates-to-surface-uefi-or-tpm-firmware-on-surface-device-01973e22-1b57-f0db-6f33-03f62127831e

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  2. Limitless Technology 39,396 Reputation points
    2022-06-10T08:48:14.627+00:00

    Hi there,

    If your device is a modern device that meets certain requirements to automatically enable device encryption, your BitLocker recovery key is automatically saved to your Microsoft account before protection is activated.

    You can try to recover them by following these articles.

    Finding your BitLocker recovery key in Windows
    https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6

    BitLocker recovery guide
    https://learn.microsoft.com/en-us/windows/security/information-protection/bitlocker/bitlocker-recovery-guide-plan

    You can also try to disable the secure boot in the UEFI and try logging to your device.

    -Open the PC BIOS menu:
    You can often access this menu by pressing a key while your PC is booting, such as F1, F2, F12, or Esc.
    Or
    From Windows, hold the Shift key while selecting Restart. Go to Troubleshoot > Advanced Options: UEFI Firmware Settings.
    -Find the Secure Boot setting in your BIOS menu. If possible, set it to Disabled. This option is usually in either the Security tab, the Boot tab, or the Authentication tab.
    -Save changes and exit.

    https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/disabling-secure-boot?view=windows-11

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