Service Manager & Orchestrator integration alternative in cloud

Question

Hi, I have SCSM & Orchestrator integration in test environment set up in late 2019 - idea was to automate some service requests from end-users. By the looks of things there is no future for these two products so I wonder if there is anything in cloud which would be good alternative to automate service requests?

Answer 1

Hi @Bojan Zivkovic ,

At the moment, there does not seem to be a Azure Service alternative for System Center Service Manager but the latest release of 2022 is still supported till 2027 (mainstream) and 2032 (extended). ref: System Center 2022 Service Manager. Also refer to this link for introduction of System Center 2022 - System Center 2022 is now generally available

For Orchestrator, you have an option to use Azure Automation. There is also a migration toolkit available to migrate Orchestrator runbooks to Azure Automation - Migrate from Orchestrator to Azure Automation (Beta). Another option for Orchestrator would be Azure Logic Apps which provides platform for creating and running automated workflows that integrate your apps, data, services, and systems.

Both Azure Automation and Azure Logic Apps support triggering runbook/workflow through webhook, which can be integrated with external system.

I will keep looking for more information on the topic and will update this thread with any additional information.

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Answer 2

I talked to automation specialist - he told me Azure Automation was not perfect solution for service request automation, it is not designed to be interactive tool where end users would enter input data but for automation per se. Long story short I need something flexible enough to accept all sorts of input parameters (text box, radio button, check box, list ...) from end user and pass them to corresponding runbook that will do the rest.

NOTE: Runbook would do something on on-premises resources not in Azure!