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Your issue that might be related to specific device and I'm afraid is not suitable to discuss in the Forum. For your scenario, I suggest that you might need to open a support ticket for this. Please contact our paid phone support at MS Support. You will get 1:1 support on that. Select Developer Tools -> Windows UWP Development -> Windows 10 Universal App Dev -> Devices and Sensors Development in the support page and you could contact the team. Please kindly note that your support ticket will be free if it is Microsoft's issue.