Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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What's your Windows 10 OS version? and Mac Remote Desktop Client version?
Mac Microsoft Remote Desktop Client keeps disconnecting
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Sunny Lo
1
Reputation point
I'm currently using my Mac Remote Desktop Client to remote control my Windows 10 PC.
But I'm constantly getting this two error after like 5-10 minutes or like 10 seconds. The error is popping up randomly, I've already try reset my Windows 10 PC (Cloud Install) and uninstall the Mac Remote Desktop Client and reinstall. But none of the solutions helps the problem.
Here are the two errors that I'm facing:
Your session ended because of an error. If this keeps happening, contact your network administrator for assistance. Error code: 0x607
Your session ended because of a data encryption error. If this keeps happening, contact your network administrator for assistance.
Error code: 0x407
Mac Remote Desktop Client: Version 10.4.0 (1811)
Windows Version: Windows 10 Pro N 2004 19041.388
{count} votes
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Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,756 Reputation points Microsoft Vendor2020-09-09T06:52:03.437+00:00 Hi,
Have you checked if installing the latest version of Mac Remote Desktop Client helps to resolve the issue?
If the Answer is helpful, please click "Accept Answer" and upvote it.
Thanks,
Eleven -
Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,756 Reputation points Microsoft Vendor
2020-09-11T07:11:39.607+00:00 Hi,
Please let us know if your issue has been resolved.
Or if there is no further question, please click "Accept Answer" and upvote it if the answer is helpful.
Thanks,
Eleven -
Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,756 Reputation points Microsoft Vendor
2020-09-15T02:54:40.047+00:00 Hi,
Is there any update?
Please let us know if your issue has been resolved.
Thanks,
ElevenThanks,
Eleven -
Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,756 Reputation points Microsoft Vendor
2020-09-21T08:52:16.417+00:00 Hi,
Any update?
Have your issue been resolved?
Thanks,
Eleven -
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Katerina Sedivy 1 Reputation point2021-02-24T16:23:48.75+00:00 Hi,
I have the same problem. My remote desktop keeps disconnecting. Microsoft Remote Desktop disconnecting seems to be more present when my camera is turned on or when I or someone is screen sharing in Microsoft Team running on my MacOs. Sometimes the remote desktop no longer responds. I have to force quite and restart it. When doing so it reconnects without any problems. Are there any settings in my network, VPN or RDP I should be looking at ?
MacBook Air (13-inch, 2017)
MacOs Big Sur version 11.2
Microsoft Remote Desktop Version 10.5.1 (1852)
Connecting to Windows 10 Enterprise 2019
VPN connection via Cisco AnyConnect is stable. It does not disconnect.Regards,
Katerina -
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Anna Aimeri 10 Reputation points2023-10-06T12:53:46.95+00:00 Hi, same issue
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4 answers
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Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,756 Reputation points Microsoft Vendor
2020-09-08T03:30:17.067+00:00 Hi,
Please first try to install the latest version of Mac Remote Desktop Client (Version 10.4.1 (1817)).
Microsoft Remote Desktop Beta
https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-macThanks,
Eleven -
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Brad T 1 Reputation point2020-10-17T21:45:37.143+00:00 I am having the same issue. I have installed the BETA client and it behaves exactly the same.
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Piotr Rendaszka 1 Reputation point2020-11-04T18:55:20.04+00:00 Hi,
I have very similar problem.
When I try to connect to Windows 10 client from Mac via RDP via external IP address the client connects, I can enter the user password for login and as soon as the desktop shows up it freezes and soon after gray reconnecting screen appears, after reconnecting few seconds elapse and again the same scenario.
When I connect via VPN and then via RDP using local IP (intranet IP of the RDP client) the connection works fine without reconnecting.
It is surely no connection issue as VPN adds some overhead and the RDP works fine while direct RDP protocol via external IP has some problems causing reconnection issues.
I was trying to fix that by disabling temporarily the Windows Defender Firewall completely and disabling the Antivirus protection, but it did not change anything.
Did anyone face similar problems and perhaps found any solution?
Any clue why via VPN the RDP works seamlessly and using external IP it constantly tries to reconnect?What is interesting when I connect to Windows Server 2019 Standard via RDP it works fine both via external IP and via VPN intranet IP.
My configuration:
MacBook Air 13" Early 2015 running macOS Mojave 10.14.6
Tried Microsoft Remote Desktop for Mac 10.4.1 (1825) and Microsoft Remote Desktop Beta for Mac 10.5.0 (1826)
Windows 10 Pro version 1909 compilation 18363.1139.Regards,
Piotr