Hello all, brand new here-
I recently launched VS 2017 Community Edition, v15.9.21, on Windows 7 Home Premium 64-bit, which brought up a dialog box saying that my license had gone 'stale' and needed updating.
The notice also said that the installation of VS was licensed to an email address that actually no longer exists. I nevertheless tried signing in with it from the dialog box, also tried "look for updated licenses", both without success. So, I created a new Microsoft account tied to my new email address, the same one that I successfully used to register with on this forum.
I noticed that the current installation was not the most recent, so I performed a very thorough uninstall, first using the VS installer interface, then following that with InstallCleanup with argument -f, and finally, manually deleted every trace of VS 2017 that I could find from the registry, along with various caches still lingering in AppData/Local, etc.
I then downloaded and installed v15.9.48. This was an offline install, as was the previous version. By all appearances, the installation was successful.
However, upon launching the new installation, I still get the stale license notice, and it still insists that the license holder is the obsolete email address! None of the available links ("Sign in" or "Check for an updated license") in the dialog box work, using either of the obsolete or current email addresses and their corresponding passwords.
How in the world can this new install remain linked to the 'stale' license holder after the above procedure? Where is this information being stored, and how do I delete/reset it?
At this point I'm dead in the water, and desperately need to get VS up and running again. Thanks so much for any insight or assistance!