Teams Direct Routing User Setup

Question

Hello All,

Our Company is currently in the Process of setting up Direct Routing with Teams. I am going to setup the users with PowerShell and am getting the following error. It only appears to happen with users with the same primary number but different extensions it does not occur with users having there own DID.

Answer 1

Hi @Troy Rainey ,

As mentioned in this article, to assign numbers by using PowerShell in Microsoft Teams, please use the Set-CsPhoneNumberAssignment cmdlet instead. For the situation you described, you can run the commend below after replacing the identity and phone numbers:

Set-CsPhoneNumberAssignment -Identity "******@contoso.com" -PhoneNumber "+123456789;ext=1002" -PhoneNumberType DirectRouting  

More details, hopefully you can find the document below helpful:
Enable users for Direct Routing

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Answer 2

Hi there,

Direct Routing requires the user to be homed online. You can check by looking at the RegistrarPool parameter, which needs to have a value in the infra.lync.com domain.

If you're managing the user's phone number on-premises, you need to ensure that the user is Enterprise Voice enabled online by using the following command: Set-CsPhoneNumberAssignment -Identity "<User name>" -EnterpriseVoiceEnabled $true

You can learn more about the process from here https://learn.microsoft.com/en-us/microsoftteams/direct-routing-enable-users

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