Problem accessing Azure Active Directory

Question

Hello,

I am not able to manage Azure Active Directory because I'm immediately getting following error:

The portal is having issues getting an authentication token. The experience rendered may be degraded.

Additional information from the call to get a token:
Extension: Microsoft_AAD_IAM
Resource: graph
Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_AAD_IAM' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Trace ID: b7acf37f-dc20-4960-a6ea-1be563026200

Correlation ID: fc6543a3-a63b-4271-b81c-b8b2fc8994b4

Timestamp: 2022-06-14 12:50:58Z

I did use this account to manage Active Directory resources before but it was around year ago.
What can I do to resolve this issue? I get this error also when trying to open a ticket so I can't ask support to help.

Answer 1

It looks like your trying to use a live.com account to manage Azure AD, generally you want to avoid this and use an Azure AD account, so best practice would be to have your admin grant your AAD account access to manage it. If you can't do that, you need your AAD admins to grant you permissions for your Live account, as it looks like this has been removed.