Teams room application crashes

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Teams room application crashes

IBN 4,511

Hello,

Please i need a help on this issue.

We have a Teams room device (Yealink ) that has recently updated to 4.12.138.0, but now when launching the application it crashes immediately (crash report attached).

It does this under the Skype profile as well as the admin profile

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Answer 1

Yuki Sun-MSFT 41,456 Moderator

Hi @IBN ,

but now when launching the application it crashes immediately (crash report attached).

Does this issue started right after updating to 4.12.138.0?
Seems like the crash report wasn't attached successfully, would you mind sharing the crash report again after removing all private information included?

Besides, it's recommended to have a look at the Service Health dashboard via the Microsoft 365 admin center and see if there's any relevant issues mentioned there.

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Yuki Sun-MSFT 41,456 Reputation points Moderator

2022-06-17T09:22:42.61+00:00

Hi @IBN ,

I am writing to see how everything is going on with this thread. If you have any questions or need further help on this issue, please feel free to post back.
IBN 4,511 Reputation points

2022-06-17T10:07:10.257+00:00

Thank you for your reply.

Yes it would appear that when it rebooted after the update to 4.12.138.0 it never worked after that.

The only crash information is from the event log as below.

Faulting application name: Microsoft.SkypeRoomSystem.exe, version: 4.12.138.0,

Faulting module name: KERNELBASE.dll, version: 10.0.19041.1706,

Exception code: 0xc000027b

Fault offset: 0x000000000010fa32

Faulting process ID: 0x20fc

Faulting application start time: 0x01d87fe0868032b1

Faulting application path: C:\Program Files\WindowsApps\Microsoft.SkypeRoomSystem_4.12.138.0_x64__8wekyb3d8bbwe\Microsoft.SkypeRoomSystem.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Faulting package full name: Microsoft.SkypeRoomSystem_4.12.138.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App

I had already checked the Service Health dashboard and saw nothing that might cause crashes of application on start.
Yuki Sun-MSFT 41,456 Reputation points Moderator

2022-06-20T08:46:06.747+00:00

Hi @IBN ,

Noticed that you've mentioned that the issue occurs under the admin profile as well, so you've already tried switching to Admin Mode and back as described in this document but no luck, right?

Yes it would appear that when it rebooted after the update to 4.12.138.0 it never worked after that.

As per your concern regarding this update, I've just tried searching a lot but hardly found other similar reports about this build.
Given this, personally I'd suggest contacting Yealink as well to see if there are other users who have also met this issue recently?

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Teams room application crashes

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