Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Auth issue
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AlbertoBebboCapponi-1923
1
Reputation point
Soo... there is something off with my user, I can't even access to support to open a ticket that give me this error:
The portal is having issues getting an authentication token. The experience rendered may be degraded.
Additional information from the call to get a token:
Extension: Microsoft_Azure_Support
Resource: self
Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'xxxxx'. Error details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'xxxxx'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Trace ID: xxxx
Correlation ID: xxxx
Timestamp: 2022-06-15 13:57:04Z
any idea how to contact support if can't even access in the support system?
Microsoft Security | Microsoft Authenticator
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