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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 12%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Hello
Please i need your help on this.
We are testing Teams SIP Devices on a Polycom VVX 410 phone. (mac address 00:04:xxxxxxx)
The issue we are experiencing is Call queues on the devices are showing as random letters and numbers. For example, we have a call queue called ITTeam which users ring and calls the phone with mac address above and the phone displays it as 28:678da283-xxxxxxxxx rather than the actual number which has rang.
Is there something I can do/change to get this fixed?
Is there also a way to add a directory as the provisioning server is hosted and we cannot add an xml?
Here is the screenshot
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
Hi @IBN ,
The issue we are experiencing is Call queues on the devices are showing as random letters and numbers.
Does this only occur to call queues?
I tried searching a lot but can hardly find official documentation explaining the configuration or expected behavior for this scenario. Given this, personally I'd suggest trying to contact Polycom as well for further assistance.
Hi 66304432,
Call Queue is not tested with the MS sip gateway at the moment.
I have tested the same with my Audiocodes and Yealink phone and it works with showing the phonenumber.
I would agree to contact Poly, why the MAC address is showing, because the from header on the sip invite contains the phonenumber.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 1%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
Im having this exact same issue but with a T48S. Did you have to do anything to get this working with your Yealink phone?