Microsoft Teams | Microsoft Teams for business | Other
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Teams Crashes & Bugs
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IniobongNkanga-8038
1,006
Reputation points
Hello
I have a colleague who reported this issue to us.
Majority of calls made by the user crash with the error "Sorry we couldn't connect you".
Many calls initiated by the user that do not crash have no video or sound. Calls that work usually crash when the user attempts to screen share.
Tested fixes
- We have tested this user on a mobile hotspot instead of their usual home network.
- The user has tested the web version of Teams and encounters similar issues.
- We have issued a brand new laptop with freshly installed Windows & Teams.
None of these fixes have worked and the issues are still present. The only constant is the user's Teams account.
Please note that these issues are not present when the user joins a scheduled meeting from the Teams or Outlook calendar.o or sound. Calls that work usually crash when the user attempts to screen share.
Microsoft Teams | Microsoft Teams for business | Other
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JimmyYang-MSFT 58,781 Reputation points Moderator2022-06-17T07:47:18.073+00:00 Does this issue only occurred in this specific user?
If this issue only occurred in this user, do your admin have any operations on this user before?
Many calls initiated by the user that do not crash have no video or sound
Do you mean they can make call but they cannot hear other particpants' sound?
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JimmyYang-MSFT 58,781 Reputation points Moderator
2022-06-23T10:02:27.007+00:00 It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.
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