Quick Assist update doesnt load

Question

I have an odd issue with QA. I have user working from home and one user working from the office.
I was setting up a new hire, and opened QA on my end as full control, the employee opens QA and gets prompted to run the update, we hit ok, MS store opens and we see the "get" we click it, and it spins and spins and then eventually times out and says " something errored out..." and the web site does nothing. I close it out, then go and open QA again, and all I get is the QA blue screen and a spinning white dots. I try another way by just going to the MS store directly and now the web page just flashes and closes. The employee has local admin right, the firewalls are all off, 3rd party antivirus is shutdown, I can get to other web sites, so its not a network issue.

edit- this is happening for three people in the office. the others have no issues, cleared the cache in chrome , tried with another browser Firefox, same issue.

anyone have any suggestions.

Thanks
Mike

Answer 1

Hi there,

Several users have reported the Quick assist update issue from the time it has moved to the store. Microsft states that moving Quick Assist to the store enhances the performance and security of the app.

Microsoft suggests pinning Quick Assist to the taskbar to avoid opening the old app and "refrain" from using the shortcut as it will launch the native app instead.

You can use Windows Powershell to reregister the User Account app. Open Powershell as admin and run this command.

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart the PC and try reusing the app again

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Answer 2

@Hamid Jahan

Apparently the problem is caused by the following KB: June 14, 2022—KB5014699 (OS Builds 19042.1766, 19043.1766, and 19044.1766)
Click here to view HamidJahan-1182's new answer

not sure why your post is showing deleted, but thank you, that one KB was the issue for 2 of the staff members, i know have another one who doesnt have that KB, and it still is failing, same symptoms.

thanks

Answer 3

Apparently the problem is caused by the following KB:

June 14, 2022—KB5014699 (OS Builds 19042.1766, 19043.1766, and 19044.1766)