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IntuneUser-0687 avatar image
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IntuneUser-0687 asked Crystal-MSFT answered

iOS enrollment using Company Portal

I have enrolled iOS device using Company Portal, that is, a BYOD type of enrollment.
I could find the device in Azure as well as Intune.

In Azure, the MDM authority is set to "None", and compliant status is set to "N/A"
In Intune, I could find that my Intune Device ID and Azure AD Device ID is same(which does not happen generally).
This is same for all my iOS devices.

212666-image.png

I needed some insights on why my MDM authority is set to "None" and why my Intune Device ID is same as Azure AD Device ID.
And what should I do to set my MDM authority to Intune.


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1 Answer

Crystal-MSFT avatar image
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Crystal-MSFT answered

@IntuneUser-0687, For our issue, firstly, please check if the MDM authority is set to Intune:
https://docs.microsoft.com/en-us/mem/intune/fundamentals/mdm-authority-set#set-mdm-authority-to-intune

Then check if the enrolled user has Intune license.

If all are met, but it is still not working, please open case to check in the background to find more information:
https://docs.microsoft.com/en-us/mem/get-support

Hope it can help.


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