Exchange 2019 CU12 MSExchange Control Panel Error 5

CoolGaM3r215 1 Reputation point
2022-06-19T17:46:58.687+00:00

When ever I log into exchange 2019 cu12 on prem ecp I always gets this error.

error
Your request couldn't be completed. Please try again in a few minutes.

This is a new fresh install install on server 2022 datacenter and has been driving me insane recently any tips to fix it? Thank you!

Event Viewer ID: Exchange 2019 CU12 MSExchange Control Panel Error 5

Domain Control server 2022 (level 2016)

OWA/ECP all work just get this error in evp

Current user: 'domain.local/Users/Administrator'
Web service call 'https://ex01.domain.local:444/ecp/DDI/DDIService.svc/GetObject?ActivityCorrelationID=548cc32a-9fe6-0a1f-cb64-b56dc68057ab&workflow=GetForSDO&schema=CertificateServices&msExchEcpCanary=zypSgQZSD0OfPSQTz2bytaCKRjoZUtoIObGoX9TmdJFgQb1nPgK-K4vsgYJWbkICG4x-O5kVEMU.(https://mail.domain.domain/ecp/DDI/DDIService.svc/GetObject?ActivityCorrelationID=548cc32a-9fe6-0a1f-cb64-b56dc68057ab&workflow=GetForSDO&schema=CertificateServices&msExchEcpCanary=zypSgQZSD0OfPSQTz2bytaCKRjoZUtoIObGoX9TmdJFgQb1nPgK-K4vsgYJWbkICG4x-O5kVEMU.)' failed with the following error:
System.ServiceModel.Dispatcher.NetDispatcherFaultException: The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter ECP:identity. The InnerException message was 'There was an error deserializing the object of type Microsoft.Exchange.Management.ControlPanel.Identity. End element 'RawIdentity' from namespace '' expected. Found element 'method' from namespace ''.'. Please see InnerException for more details. ---> System.Runtime.Serialization.SerializationException: There was an error deserializing the object of type Microsoft.Exchange.Management.ControlPanel.Identity. End element 'RawIdentity' from namespace '' expected. Found element 'method' from namespace ''. ---> System.Xml.XmlException: End element 'RawIdentity' from namespace '' expected. Found element 'method' from namespace ''.
at System.Xml.XmlExceptionHelper.ThrowXmlException(XmlDictionaryReader reader, String res, String arg1, String arg2, String arg3)
at System.Xml.XmlExceptionHelper.ThrowEndElementExpected(XmlDictionaryReader reader, String localName, String ns)
at System.Xml.XmlBaseReader.ReadEndElement()
at System.Xml.XmlBaseReader.ReadElementContentAsString()
at ReadIdentityFromJson(XmlReaderDelegator , XmlObjectSerializerReadContextComplexJson , XmlDictionaryString , XmlDictionaryString[] )
at System.Runtime.Serialization.Json.JsonClassDataContract.ReadJsonValueCore(XmlReaderDelegator jsonReader, XmlObjectSerializerReadContextComplexJson context)
at System.Runtime.Serialization.Json.JsonDataContract.ReadJsonValue(XmlReaderDelegator jsonReader, XmlObjectSerializerReadContextComplexJson context)
at System.Runtime.Serialization.Json.XmlObjectSerializerReadContextComplexJson.ReadDataContractValue(DataContract dataContract, XmlReaderDelegator reader)
at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator reader, String name, String ns, Type declaredType, DataContract& dataContract)
at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserialize(XmlReaderDelegator xmlReader, Type declaredType, DataContract dataContract, String name, String ns)
at System.Runtime.Serialization.Json.DataContractJsonSerializer.InternalReadObject(XmlReaderDelegator xmlReader, Boolean verifyObjectName)
at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
--- End of inner exception stack trace ---
at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
at System.Runtime.Serialization.Json.DataContractJsonSerializer.ReadObject(XmlDictionaryReader reader, Boolean verifyObjectName)
at System.ServiceModel.Dispatcher.DataContractSerializerOperationFormatter.PartInfo.ReadObject(XmlDictionaryReader reader, XmlObjectSerializer serializer)
at System.ServiceModel.Dispatcher.DataContractJsonSerializerOperationFormatter.DeserializeParameterPart(XmlDictionaryReader reader, PartInfo part)
--- End of inner exception stack trace ---
at System.ServiceModel.Dispatcher.DataContractJsonSerializerOperationFormatter.DeserializeParameterPart(XmlDictionaryReader reader, PartInfo part)
at System.ServiceModel.Dispatcher.DataContractJsonSerializerOperationFormatter.DeserializeParameters(XmlDictionaryReader reader, PartInfo[] parts, Object[] parameters, PartInfo returnInfo, Object& returnValue)
at System.ServiceModel.Dispatcher.DataContractJsonSerializerOperationFormatter.DeserializeBodyCore(XmlDictionaryReader reader, Object[] parameters, Boolean isRequest)
at System.ServiceModel.Dispatcher.DataContractJsonSerializerOperationFormatter.DeserializeBody(XmlDictionaryReader reader, MessageVersion version, String action, MessageDescription messageDescription, Object[] parameters, Boolean isRequest)
at System.ServiceModel.Dispatcher.OperationFormatter.DeserializeBodyContents(Message message, Object[] parameters, Boolean isRequest)
at System.ServiceModel.Dispatcher.OperationFormatter.DeserializeRequest(Message message, Object[] parameters)
at System.ServiceModel.Dispatcher.DemultiplexingDispatchMessageFormatter.DeserializeRequest(Message message, Object[] parameters)
at System.ServiceModel.Dispatcher.UriTemplateDispatchFormatter.DeserializeRequest(Message message, Object[] parameters)
at Microsoft.Exchange.Management.ControlPanel.DiagnosticsBehavior.SerializationPerformanceTracker.DeserializeRequest(Message message, Object[] parameters)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.DeserializeInputs(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
at System.ServiceModel.Dispatcher.DataContractJsonSerializerOperationFormatter.DeserializeParameterPart(XmlDictionaryReader reader, PartInfo part)
at System.ServiceModel.Dispatcher.DataContractJsonSerializerOperationFormatter.DeserializeParameters(XmlDictionaryReader reader, PartInfo[] parts, Object[] parameters, PartInfo returnInfo, Object& returnValue)
at System.ServiceModel.Dispatcher.DataContractJsonSerializerOperationFormatter.DeserializeBodyCore(XmlDictionaryReader reader, Object[] parameters, Boolean isRequest)
at System.ServiceModel.Dispatcher.DataContractJsonSerializerOperationFormatter.DeserializeBody(XmlDictionaryReader reader, MessageVersion version, String action, MessageDescription messageDescription, Object[] parameters, Boolean isRequest)
at System.ServiceModel.Dispatcher.OperationFormatter.DeserializeBodyContents(Message message, Object[] parameters, Boolean isRequest)
at System.ServiceModel.Dispatcher.OperationFormatter.DeserializeRequest(Message message, Object[] parameters)
at System.ServiceModel.Dispatcher.DemultiplexingDispatchMessageFormatter.DeserializeRequest(Message message, Object[] parameters)
at System.ServiceModel.Dispatcher.UriTemplateDispatchFormatter.DeserializeRequest(Message message, Object[] parameters)
at Microsoft.Exchange.Management.ControlPanel.DiagnosticsBehavior.SerializationPerformanceTracker.DeserializeRequest(Message message, Object[] parameters)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.DeserializeInputs(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

System.Runtime.Serialization.SerializationException: There was an error deserializing the object of type Microsoft.Exchange.Management.ControlPanel.Identity. End element 'RawIdentity' from namespace '' expected. Found element 'method' from namespace ''. ---> System.Xml.XmlException: End element 'RawIdentity' from namespace '' expected. Found element 'method' from namespace ''.
at System.Xml.XmlExceptionHelper.ThrowXmlException(XmlDictionaryReader reader, String res, String arg1, String arg2, String arg3)
at System.Xml.XmlExceptionHelper.ThrowEndElementExpected(XmlDictionaryReader reader, String localName, String ns)
at System.Xml.XmlBaseReader.ReadEndElement()
at System.Xml.XmlBaseReader.ReadElementContentAsString()
at ReadIdentityFromJson(XmlReaderDelegator , XmlObjectSerializerReadContextComplexJson , XmlDictionaryString , XmlDictionaryString[] )
at System.Runtime.Serialization.Json.JsonClassDataContract.ReadJsonValueCore(XmlReaderDelegator jsonReader, XmlObjectSerializerReadContextComplexJson context)
at System.Runtime.Serialization.Json.JsonDataContract.ReadJsonValue(XmlReaderDelegator jsonReader, XmlObjectSerializerReadContextComplexJson context)
at System.Runtime.Serialization.Json.XmlObjectSerializerReadContextComplexJson.ReadDataContractValue(DataContract dataContract, XmlReaderDelegator reader)
at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator reader, String name, String ns, Type declaredType, DataContract& dataContract)
at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserialize(XmlReaderDelegator xmlReader, Type declaredType, DataContract dataContract, String name, String ns)
at System.Runtime.Serialization.Json.DataContractJsonSerializer.InternalReadObject(XmlReaderDelegator xmlReader, Boolean verifyObjectName)
at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
--- End of inner exception stack trace ---
at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
at System.Runtime.Serialization.Json.DataContractJsonSerializer.ReadObject(XmlDictionaryReader reader, Boolean verifyObjectName)
at System.ServiceModel.Dispatcher.DataContractSerializerOperationFormatter.PartInfo.ReadObject(XmlDictionaryReader reader, XmlObjectSerializer serializer)
at System.ServiceModel.Dispatcher.DataContractJsonSerializerOperationFormatter.DeserializeParameterPart(XmlDictionaryReader reader, PartInfo part)
at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
at System.Runtime.Serialization.Json.DataContractJsonSerializer.ReadObject(XmlDictionaryReader reader, Boolean verifyObjectName)
at System.ServiceModel.Dispatcher.DataContractSerializerOperationFormatter.PartInfo.ReadObject(XmlDictionaryReader reader, XmlObjectSerializer serializer)
at System.ServiceModel.Dispatcher.DataContractJsonSerializerOperationFormatter.DeserializeParameterPart(XmlDictionaryReader reader, PartInfo part)

System.Xml.XmlException: End element 'RawIdentity' from namespace '' expected. Found element 'method' from namespace ''.
at System.Xml.XmlExceptionHelper.ThrowXmlException(XmlDictionaryReader reader, String res, String arg1, String arg2, String arg3)
at System.Xml.XmlExceptionHelper.ThrowEndElementExpected(XmlDictionaryReader reader, String localName, String ns)
at System.Xml.XmlBaseReader.ReadEndElement()
at System.Xml.XmlBaseReader.ReadElementContentAsString()
at ReadIdentityFromJson(XmlReaderDelegator , XmlObjectSerializerReadContextComplexJson , XmlDictionaryString , XmlDictionaryString[] )
at System.Runtime.Serialization.Json.JsonClassDataContract.ReadJsonValueCore(XmlReaderDelegator jsonReader, XmlObjectSerializerReadContextComplexJson context)
at System.Runtime.Serialization.Json.JsonDataContract.ReadJsonValue(XmlReaderDelegator jsonReader, XmlObjectSerializerReadContextComplexJson context)
at System.Runtime.Serialization.Json.XmlObjectSerializerReadContextComplexJson.ReadDataContractValue(DataContract dataContract, XmlReaderDelegator reader)
at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator reader, String name, String ns, Type declaredType, DataContract& dataContract)
at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserialize(XmlReaderDelegator xmlReader, Type declaredType, DataContract dataContract, String name, String ns)
at System.Runtime.Serialization.Json.DataContractJsonSerializer.InternalReadObject(XmlReaderDelegator xmlReader, Boolean verifyObjectName)
at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
at System.Xml.XmlExceptionHelper.ThrowXmlException(XmlDictionaryReader reader, String res, String arg1, String arg2, String arg3)
at System.Xml.XmlExceptionHelper.ThrowEndElementExpected(XmlDictionaryReader reader, String localName, String ns)
at System.Xml.XmlBaseReader.ReadEndElement()
at System.Xml.XmlBaseReader.ReadElementContentAsString()
at ReadIdentityFromJson(XmlReaderDelegator , XmlObjectSerializerReadContextComplexJson , XmlDictionaryString , XmlDictionaryString[] )
at System.Runtime.Serialization.Json.JsonClassDataContract.ReadJsonValueCore(XmlReaderDelegator jsonReader, XmlObjectSerializerReadContextComplexJson context)
at System.Runtime.Serialization.Json.JsonDataContract.ReadJsonValue(XmlReaderDelegator jsonReader, XmlObjectSerializerReadContextComplexJson context)
at System.Runtime.Serialization.Json.XmlObjectSerializerReadContextComplexJson.ReadDataContractValue(DataContract dataContract, XmlReaderDelegator reader)
at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator reader, String name, String ns, Type declaredType, DataContract& dataContract)
at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserialize(XmlReaderDelegator xmlReader, Type declaredType, DataContract dataContract, String name, String ns)
at System.Runtime.Serialization.Json.DataContractJsonSerializer.InternalReadObject(XmlReaderDelegator xmlReader, Boolean verifyObjectName)
at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)

Flight info: Features:[[Global.DistributedKeyManagement, False],[Global.FrontdoorDefaultURL, False],[Global.GlobalCriminalCompliance, False],[Global.MultiTenancy, False],[Global.PopulateGroupMasterSid, False],[Global.TextMessagingAccountProtobuf, True],[Global.WindowsLiveID, False],[Eac.AllowMailboxArchiveOnlyMigration, True],[Eac.AllowRemoteOnboardingMovesOnly, False],[Eac.AllowSender, False],[Eac.AntiSpamBulkThresholdUI, False],[Eac.AntispamTenantAllowBlockLists, False],[Eac.AtpPolicyForO365, False],[Eac.BulkPermissionAddRemove, True],[Eac.CaseHoldQuery, False],[Eac.CaseHoldSearch, False],[Eac.CmdletLogging, True],[Eac.ComplianceAllPublicFolderSearch, False],[Eac.ComplianceAllPublicFolderSearchForHold, False],[Eac.ComplianceCase, False],[Eac.ComplianceCaseClosing, False],[Eac.ComplianceCaseSources, False],[Eac.ComplianceExportIndividualMessageFormat, False],[Eac.ComplianceExportZipFormat, False],[Eac.ComplianceMnc, False],[Eac.ComplianceNewValidator, False],[Eac.ComplianceSearchRefiners, False],[Eac.ComplianceSearchStatistics, False],[Eac.ConditionCards, False],[Eac.ConditionCardsForCaseHoldQuery, False],[Eac.ConvertMailboxUI, False],[Eac.CrossPremiseMigration, False],[Eac.CustomizableMaxMsgSizeUI, True],[Eac.CutomizableSenderAuthenticationInNewDistributionGroup, False],[Eac.DefensibilityReport, False],[Eac.DeleteMessage, False],[Eac.DeleteQuarantineMessage, False],[Eac.DevicePolicyMgmtUI, False],[Eac.DiscontinueSafetenantConnectorUI, False],[Eac.DiscoveryDocIdHint, False],[Eac.DiscoveryMultiHoldSearch, False],[Eac.DiscoveryMultiQuerySearch, False],[Eac.DiscoveryMultiQueryV2Export, False],[Eac.DiscoveryPFSearch, True],[Eac.DiscoverySearchStats, False],[Eac.DiscoveryV1Export, True],[Eac.DistributionToUnifiedGroupMigrationEac, False],[Eac.DKIMSigningConfigUI, False],[Eac.DLPBlockForUnifiedCompliance, False],[Eac.DlpFingerprint, False],[Eac.DlpPolicyDetailsAndError, False],[Eac.DLPUnifiedCompliancePreview, False],[Eac.DLPWarnForUnifiedComplianceAvailability, False],[Eac.EACClientAccessRulesEnabled, True],[Eac.EacConciergeControl, False],[Eac.EacFeedbackControl, False],[Eac.EacPswsProxy, False],[Eac.EDiscoveryEacDecommisionExemption, True],[Eac.EdiscoveryExportPaging, False],[Eac.EdiscoveryExportV2AnalyzeWithZoom, False],[Eac.EdiscoveryExportV2ClientExportToolLiteEngine, False],[Eac.EdiscoveryExportV2General, False],[Eac.EdiscoveryHold, False],[Eac.EdiscoveryPreviewSearchUI, True],[Eac.EdiscoverySearchUI, False],[Eac.EDiscoverySPOMultiGEOEnabled, False],[Eac.EnableForInternalSendersInUI, False],[Eac.ExportDedupe, False],[Eac.ExportReportOnly, False],[Eac.FileFilter, False],[Eac.GeminiShell, False],[Eac.GrantSendOnBehalfToForSharedMailbox, False],[Eac.GroupsBulkUpgradeWizard, False],[Eac.GroupsInOutlookPromotionBanner, False],[Eac.HoldForModernGroups, False],[Eac.InactiveMailboxForCaseHold, False],[Eac.InactiveMailboxPickerEmailAddress, True],[Eac.InactiveMailboxSearch, False],[Eac.IsDedicatedTenant, False],[Eac.ManageMailboxAuditing, False],[Eac.ModernGroupCreateOnBehalfOf, False],[Eac.ModernGroupDelegatedUserSupport, False],[Eac.ModernGroupDomainSelectionSupport, False],[Eac.ModernGroupEnableDeliveryManagement, False],[Eac.ModernGroupManagement, False],[Eac.ModernGroupMoreEditOptions, False],[Eac.ModernGroupNonMailboxUserSupport, False],[Eac.ModernGroups, False],[Eac.ModernGroupsAllowAddingGuestInO365GroupMembership, False],[Eac.ModernGroupsAllowCreationByNonAADAdmin, False],[Eac.ModernGroupsPromotion, False],[Eac.ModernGroupsPromotionV2, False],[Eac.ModernGroupsSendOnBehalfOf, False],[Eac.ModernGroupsSkipVerifyOwnerLimit, True],[Eac.NewAuditingOptInUIOptIn, True],[Eac.NewAuditingReportUIOptIn, True],[Eac.NonExchangeWorkloadsUI, False],[Eac.Office365DIcon, False],[Eac.OrgIdADSeverSettings, False],[Eac.PreviewQuarantineMessage, False],[Eac.PreviewQuarantineMessageAdvanced, False],[Eac.PreviewSnapshotSearchUI, False],[Eac.PromoteProtectionCenter, False],[Eac.ProtectionCenterForceRedirect, False],[Eac.ProtectionCenterOptIn, False],[Eac.ProtectionCenterOptOut, False],[Eac.PublicFolderHoldManagement, False],[Eac.QuarantineMalware, False],[Eac.RemoteDomain, False],[Eac.RestoreUnifiedGroup, False],[Eac.RetentionPoliciesEacDecommisionExemption, True],[Eac.RetentionTagsEacDecommisionExemption, True],[Eac.RmsDecode, False],[Eac.SafeAttachments, False],[Eac.SafeAttachmentsDynamicDelivery, True],[Eac.SafelinkConvergedView, True],[Eac.SafeLinks, False],[Eac.SafeLinksBlockListFlexibleUrlPattern, False],[Eac.SafeLinksDoNotRewriteUrlByFlexibleUrlPattern, False],[Eac.SafeLinksScanUrls, True],[Eac.SelectivelyExportItemsById, False],[Eac.SetAtpPolicyForO365CmdletWACOption, False],[Eac.ShowExternalStorageWarningInGCC, False],[Eac.SingleFolderExport, False],[Eac.SPOPickerSearchAllTenantContent, False],[Eac.SupervisoryReview, False],[Eac.SupportAdfsIdentityInEcpProxy, False],[Eac.TestTransferToE164Extension, False],[Eac.ToggleABQWarning, False],[Eac.UCCAlertsReportingUI, False],[Eac.UCCAuditReports, False],[Eac.UCCIngestionUI, False],[Eac.UCCPermissions, False],[Eac.UCCTestProbeUI, False],[Eac.UnifiedAuditPolicy, False],[Eac.UnifiedAuditReportUI, False],[Eac.UnifiedComplianceCenter, False],[Eac.UnifiedDlpGA, False],[Eac.UnifiedPolicy, True],[Eac.UnifiedRetention, False],[Eac.UnlistedServices, True],[Eac.UseDoNotRewriteUrlsParamInSafeLinksPolicyCmdletAndUI, False],[Eac.WorkloadUIInUrlTraceTab, False],], Flights:[], Constraints:[[MACHINE, EX01],[MODE, ENTERPRISE],[PROCESS, MSEXCHANGEECPAPPPOOL],], IsGlobalSnapshot: True

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Aaron Xue-MSFT 2,576 Reputation points Microsoft Employee
    2022-06-20T05:45:24.517+00:00

    Hi @CoolGaM3r215 ,
    Thanks for posting in our Q&A.

    According to my research, I found a similar thread for you reference. But IE isn't supported anymore.
    ECP error "Your request couldn't be completed. Please try again in a few minutes." (microsoft.com)

    Could you try to open ECP with another browser? Such as Edge/chrome with in private mode to open ECP.

    Look forward to your kind reply.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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