Visual Studio
A family of Microsoft suites of integrated development tools for building applications for Windows, the web and mobile devices.
4,627 questions
Is anyone satisfied with Microsoft Support ?
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oserin
21
Reputation points
Hi I just thought of using the technical support feature of my visual studio subscription but I am currently quite disappointed :
It took me quite some time to file the issue via chat assistant
I can t access the issues that have been filed
Nobody contacted me after the issue has been created (theoretically 4 hours after that)
I had to call to get infos about the support ticket and the menus are horrible to sort it out (I got forwarded to some website in 80% of the cases that I tried)
I get in touch for an appointment after these calls to figure out that this was not the correct service
I was not contacted anymore after this
Visual Studio
{count} votes
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oserin 21 Reputation points
2022-06-20T10:19:42.583+00:00 In case you do have access to the tickets here is the reference : 2206090040005513
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Tianyu Sun-MSFT 27,356 Reputation points Microsoft Vendor2022-06-20T13:52:39.07+00:00 Hello @oserin , welcome to Microsoft Q&A forum, and sorry for the bad experience. Could you please share me the entry or the website where you opened the ticket(will try my best to report your feedback)? Maybe you can also post the issue here and let me check if I can help here. Please feel free to contact me.
Regards,
Tianyu -
oserin 21 Reputation points
2022-07-01T11:10:43.893+00:00 Hello @Tianyu Sun-MSFT thank you for your reply. I had posted the topic on the following where I had a few replies and explain there how I did proceed. To be honest at this stage I dont have any hope left in the support. Regards
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