OneDrive on Mac keeps deleting the same shortcut with every sync update

KicoVA 1 Reputation point
2022-06-20T15:05:44.057+00:00

I created a shortcut by mistake instead of syncing the folder from Onedrive into my MacOS.
Delete the shortcut and now every time one drive is syncing, I get a notification the "A shortcut was deleted .... "

I also can not sync that folder, I get the error msg that I already have a shortcut for that folder.

anyone knows how to fix this?
Thank you

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
802 questions
Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
301 questions

2 answers

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  1. Yanli Jiang - MSFT 5,971 Reputation points Microsoft Employee
    2022-06-21T08:27:01.173+00:00

    Hi @KicoVA ,
    May I know how did you delete the shortcut to the folder? Is it the method shown below?
    213267-06218.png
    If it is the same method, I suggest you reset OneDrive. For more information, you can refer to this.
    213294-06219.png

    Thanks,
    Yanli Jiang

    ===========================================

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  2. Emily Hua-MSFT 21,846 Reputation points Microsoft Employee
    2022-07-07T08:00:14.1+00:00

    Hi @KicoVA

    I find your another similar thread on Microsoft Answer Community, "OneDrive on Mac keeps deleting the same shortcut with every sync update“.
    It seems that your issue has gone away.

    To help other users on Q&A forum who encounter the same issue, I will make a simple summary.

    • To delete the shortcut in OneDrive, we can remove shortcut from OneDrive Online.
      218440-capture14.png
    • If the shortcut is not on OneDrive online, we can unlink OneDrive account from local machine.
      The local OneDrive sync folder will become a normal folder, and then please delete the OneDrive sync folder directly, your files will still be accessed on OneDrive online.
      Then please sign your account back in your OneDrive.

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