error code 80180001

Question

loging into office laptop first time through microsoft login it shown something went wrong error code 80180001
After that if i tried using my office mail id in laptop outlook app, It is showing their is no account on mail id. but when tried login through edge it logged in. any solution?

Answer 1

Hi there,

As it is logging through edge this must be a policy set by your admin. This error occurs due to Intune issues with your work environment. Check for any event logs and try to share them with your admin so that they can be resolved quickly.

You can also confirm whether the Windows device is enrolled in Intune or not.

-Click on the Start button and type Settings to open the settings page.
-Click on the Accounts option from the setting page.
-Click on the Access Work or School button.
-Check whether you can see any connection box there.
-Click on the connection Box and check whether the INFO button is there or not.
-If the Info tab is missing from the connection box, this device is not enrolled in Intune yet.

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Answer 2

Is the error isolated to one device? If so have you tried to clear the Microsoft Credentials on the laptop using the Control Panel?

Answer 3

Within the Eventlog under Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider the error Unknown Win32 Error code: 0x80180001 was triggerd. Usually you configure MDM Automatic enrollment using a GPO after your devices are Hybrid Joined (to do so, check that post here).

Regards,
John