how do I save a computer rendered inoperable by windows 11?

Jim Reasor 1 Reputation point
2022-06-21T15:05:29.313+00:00

I have a computer that was fairly new, that my wife upgraded to windows 11. It hasn't worked since. It starts to a bitlocker blue screen asking for a password.
I tried to get the password from microsoft. They say one was not uploaded. The screen says I need to provide the password or enable secure boot. I can't do the second because i am not aware of a way to do it from the blue screen. Microsoft has told my wife we are stuck with a blue screen brick.

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Dave Patrick 329.9K Reputation points Microsoft MVP
    2022-06-21T15:23:59.57+00:00

    Boot from the windows install media, delete / recreate partition and continue the install.

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. Dave Patrick 329.9K Reputation points Microsoft MVP
    2022-06-21T17:10:58.393+00:00

    it doesn't reboot.

    Not sure what is meant, might be the hardware has failed.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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