Notifcations for Incidents are using old/retired Recipients - SCSM 2019

Samoyedny, Henry 21 Reputation points
2022-06-21T20:53:17.51+00:00

We use SCSM 2019 (Version 10.19.1035.0). The notifications I had set up for incidents 3 years ago seems to have old/retired Recipients stuck in the notifications, and it's not using the new Recipients that I have added to the notification. Is there a cache on the server that needs to be cleared to force the notifications to use the current Recipients?

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
210 questions
Accepted answer
  1. Andreas Baumgarten 97,396 Reputation points MVP
    2022-06-22T13:18:22.197+00:00

    Hi @Samoyedny, Henry ,

    Maybe clearing the cache on the SCSM Management server helps:

    • Stop all 3 SCSM services ( Microsoft Monitoring Agent, System Center Management Configuration Service , System Center Data Access Service )
    • Delete the content in the Health Service State folder in the SCSM folder (e.g. C:\Program Files\Microsoft System Center xyz\Service Manager)

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    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten

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