Access Denied when one user access the file

Question

I shared read permission on a file with one user, but when the user accessed the file, he still got a message saying "Access Denied". How to fix it.

Answer 1

Hi @Andy ,
May I know what environment you are using? online or on-premis?
How did the user access the file, can you describe it in detail?
It is recommended that you can do some troubleshooting:
First, Right-click the file and select Manage access-->advanced-->check permission to confirm that the user does have read permission.
Second,If there is no problem with checking the permission, it is recommended to remove all the permissions of the user, then delete the user account in the user information list, and give the permission again.

Thanks,
Yanli Jiang

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Answer 2

Hi @Andy ,

did you force the user to log off and log back in in order to get a new Kerberos ticket?

Regards,
Stoyan