We are unable to process your request. It looks like your profile is missing information and/or information is incorrectly entered. Please contact Customer Support and provide this error code numbe

Question

We are unable to process your request. It looks like your profile is missing information and/or information is incorrectly entered. Please contact Customer Support and provide this error code numbe

Answer 1

Hi there,

Can you provide some more information to troubleshoot this issue?

If this is regarding a certificate issue Microsoft Certification Program is supported on its own forums.

You can request help with profile updates in dedicated forums here, https://trainingsupport.microsoft.com/en-us/ Have you tried with a different browser to access the certificate site?

Microsoft Certification

https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_incorrectmissing?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=false&page=1

Hope this resolves your Query !!

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--If the reply is helpful, please Upvote and Accept it as an answer–

Answer 2

Microsoft Certification Program is supported on their own forums. You can request help with profile update / linking / merge in dedicated forums here. (Participate\Ask A Question)
Merge and transfer certification profiles
Certification Profile/MCID Assistance
Certification Profile/Account Linking

--please don't forget to upvote and Accept as answer if the reply is helpful--