Azure Subscription disabled after past due balance settled

Question

Hi there,

Our Azure Subscription was disabled with an overdue balance because of an expired card. The payment details have been updated and the balance settled, 5 days ago, but the subscription can still not be reactivated.

When we try to reactivate, we get "Your subscription has a past due balance. Settle the past due balance, and then reactivate your subscription."
But then if we click to Pay Now we get "You don't have any outstanding charges for ########. If you recently made a payment, it may take up to 24 hours to be properly reflected."

We are stuck in this loop now and cannot get our services up and running again.

Can anyone provide any suggestions for us to resolve this?

Thanks

Answer 1

@bi - Welcome to Microsoft Q&A and thanks for reaching out.

Sorry for the inconvenience this must have caused!

Microsoft Azure subscription and billing related issues are currently not supported in the Q&A forums, the supported products are listed over here: https://learn.microsoft.com/en-us/answers/products (more to be added later on).

I suggest you create a support request over here: https://azure.microsoft.com/en-us/support/create-ticket/. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge. https://azure.microsoft.com/en-us/support/plans/

You can also try Azure Support Options | Microsoft Azure and ideally the “Submit a support ticket” button will work on this page for them as a first step too.

Hope this helps. and please feel free to reach out if you have any further questions.

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