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User is unable to login in skype for business

Shahnewaj Khan 1 Reputation point
2020-09-09T06:43:15.347+00:00

Hi,

Need help!

One of our user is unable to login in skype for business since his skype ID is created.

Deleted cache file.
Deleted Trace files.
Deleted SIP folder.
Disabled and enabled skype ID on skype server. Moved to different pool.
Tried login on different computer. No luck so far.

Note : User is able access skype from web mail.

Skype for business server 2015

Skype for Business
Skype for Business
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
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  1. Sharon Zhao-MSFT 25,066 Reputation points Microsoft Vendor
    2020-09-09T09:13:52.593+00:00

    @Shahnewaj Khan ,

    What do you mean that create Skype ID for Skype for Business user?

    Could you tell me the steps of creating Skype ID for Skype for Business user?

    Skype and Skype for Business are two different products. In general, it has no impact between them.

    You could delete your Skype for Business sign-in info and try again.
    23433-image.png

    Moreover, please provide a screenshot of error message if has.

    If the response is helpful, please click "Accept Answer" and upvote it.

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