We receiving an error prefetch Failure, any ideas?

Von-Loggenburg, Jacqui 11

Shweta Mathur 29,681 Reputation points Microsoft Employee

2022-06-23T11:14:50.09+00:00

Hi @Von-Loggenburg, Jacqui ,

Thanks for reaching out.

Could you please elaborate more about the issue like what you are trying to access while getting this error?
Did you try in another browser or incognito window?

Thanks,
Shweta
Von-Loggenburg, Jacqui 11 Reputation points

2022-06-23T11:44:46.28+00:00

Hi There,

Our agency, who are not part of our company, want to access files, but they can't even though we have whitelisted them, and they can communicate on the normal chat.

We haven't tried on incognito.