Azure CosmosDb serverless creation failed

Question

Azure CosmosDb serverless creation failed

Keven van Zuijlen 1

Hey,

I'm trying to create an Azure serverless cosmos database but I keep getting this error (for West Europe and North Europe region):

   {  
       "code": "DeploymentFailed",  
       "message": "At least one resource deployment operation failed. Please list deployment operations for details. Please see https://aka.ms/DeployOperations for usage details.",  
       "details": [  
           {  
               "code": "ServiceUnavailable",  
               "message": "Database account creation failed. Operation Id: 114316a4-2439-41f5-9895-77149be92835, Error : Message: {\"code\":\"ServiceUnavailable\",\"message\":\"Sorry, we are currently experiencing high demand in North Europe region, and cannot fulfill your request at this time. To request region access for your subscription, please follow this link https://aka.ms/cosmosdbquota for more details on how to create a region access request.\\r\\nActivityId: 211bda22-fa7e-48a1-94a1-4969578cd79d, Microsoft.Azure.Documents.Common/2.14.0\"}, Request URI: /serviceReservation, RequestStats: , SDK: Microsoft.Azure.Documents.Common/2.14.0, Microsoft.Azure.Documents.Common/2.14.0, Microsoft.Azure.Documents.Common/2.14.0, Microsoft.Azure.Documents.Common/2.14.0, Microsoft.Azure.Documents.Common/2.14.0, Microsoft.Azure.Documents.Common/2.14.0, Microsoft.Azure.Documents.Common/2.14.0, Microsoft.Azure.Documents.Common/2.14.0, Microsoft.Azure.Documents.Common/2.14.0, Microsoft.Azure.Documents.Common/2.14.0"  
           }  
       ]  
   }

I've seen people who also got this issue and they told me to contact support so that they can enable Azure CosmosDb serverless for me. I've contacted support multiple times but keep getting the same standard email:
"Thank you for contacting Azure. Your subscription already has access to <NorthEurope> If you are unable to create a COSMOS DB resource, you may have to use Powershell/CLI/SDK/ARM templates to provision resources.
Useful links:
Create and manage Azure Cosmos DB using PowerShell:
https://learn.microsoft.com/en-us/azure/cosmos-db/manage-with-powershell
https://learn.microsoft.com/en-us/azure/cosmos-db/manage-with-cli
https://learn.microsoft.com/en-us/azure/cosmos-db/manage-sql-with-resource-manager"

I've tried creating a Cosmos DB with portal, powershell, with the CLI, with ARM templates, using Terraform. I've tried everything and I still cannot create a cosmos database.

Anyone has any idea what it can possibly be?

Anurag Sharma 17,636 Reputation points

2022-06-27T12:32:45.56+00:00
Hi @Keven van Zuijlen , welcome to Microsoft Q&A forum and apologies for the inconvenience caused.

As the error message states, this issue is related to capacity constraints in few of the regions. There are 2 ways to work around this;

To create the Azure Cosmos DB account in any other region

Raise a support ticket and ask them for whitelisting your subscription to create Azure Cosmos Account in that specific region.

As you mentioned you already created a support ticket, you have to be specific to ask the support to whitelist your subscription in North Europe Region for Azure Cosmos DB Account creation. If you have raised the same request please let us know and we can check more on the request.
Keven van Zuijlen 1 Reputation point

2022-06-27T14:19:04.767+00:00

Hey,

Thanks for the response.

I have contacted support and asked for region access to North and West Europe. West Europe is unavailable in the Azure Portal, North Europe is hence why I tried both.
I'm going to try a few more regions but I don't think it'll allow me to provision there since I already tried some regions near me (UK).

The support request ID is 2206170050001610. I've said this is one of the emails:

I’ve found this issue online: https://learn.microsoft.com/en-us/answers/questions/662044/service-unavailable-creating-cosmos-db-instance-in.html
It says here that “The issue is that you currently need to have your Subscription whitelisted for Cosmos DB Serverless for a given region.”
Can you maybe whitelist our subscription with id *** to the CosmosDB serverless whitelist? If possible for the West Europe en North Europe region.

Thanks in advance!