Change Outlook Web Access from Skype to Teams

Joseph Durnal 321

My Office 365 Outlook Web Access still defaults to Skype for Business, which I don't really use anymore now that I have teams. Is there a way to switch it to use teams instead?

Thanks,
Joe

1 answer

Sharon Zhao-MSFT 25,056 Reputation points Microsoft Vendor

2020-09-10T06:45:59.637+00:00

@Joseph Durnal ,

Do you mean the add in?

What is your coexistence mode?

It is up to your coexistence mode. If you are in Islands mode, you can choose either Skype meeting or Teams meeting.

If you are in Teams only mode, you can only choose Teams meeting.

After you upgrade to Teams only mode, it will wait several hours to take effect.

For more information about coexistence mode, please refer to this article: https://learn.microsoft.com/en-us/microsoftteams/teams-and-skypeforbusiness-coexistence-and-interoperability.

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Joseph Durnal 321 Reputation points

2020-09-10T10:23:56.043+00:00

Asking as an end user. All I see is the skype button in OWA, nothing for teams. My team has pretty much left skype behind and is using teams exclusively. I really don't know how they are doing interoperability on the backend, from my perspective, teams stays on teams and skype for business stays on skype.

Sharon Zhao-MSFT 25,056 Reputation points Microsoft Vendor

2020-09-11T07:59:36.11+00:00

@Joseph Durnal ,

There are many associations between Skype for Business and Teams. Which icon you see depends on your organization’s configuration of Microsoft 365. You can contact the IT administrator to confirm the configuration.

Besides, this article deserves a read: https://support.microsoft.com/en-us/office/use-chat-in-outlook-on-the-web-b8fa449e-4ee4-4cde-9083-ccdb710a6503.

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Sharon Zhao-MSFT 25,056 Reputation points Microsoft Vendor

2020-09-15T09:15:35.34+00:00

@Joseph Durnal ,
I am writing here to confirm if any update about this thread?
If the suggestion helps, please be free to mark it as an answer for helping more people.

Sharon Zhao-MSFT 25,056 Reputation points Microsoft Vendor

2020-09-18T04:49:39.51+00:00

@Joseph Durnal ,
Haven't received your update for a long time, any update now?
If the above suggestion helps, please be free to mark it as answer.

Sharon Zhao-MSFT 25,056 Reputation points Microsoft Vendor

2020-09-18T09:40:45.823+00:00

@Joseph Durnal ,
Haven't receive any update from you for a long time. If there is any progress, please feel free to drop us a note.

JS CG 1 Reputation point

2020-11-05T12:45:24.797+00:00

Hi Sharon, I have the exact same request, but I was. wondering is this only possible by upgrading to Team only? some members of my organisation are still using Skype, but I only use Teams and all IT uses Team, so I just wanted to set teams as the default online meeting provider for all calendar events I setup instead of Skype. Is that possible?

Peter Hunt 1 Reputation point

2021-03-28T21:01:16.093+00:00

Very useful, thanks Sharon.

Johan Nidelius 1 Reputation point

2021-04-01T07:01:19.1+00:00

We're Teams Only in our tennant but it doesn't help. I still have Skype in my outlook on the web. Can't find a good guide for how to change it. Guess I'll have to open a support ticket with Microsoft.
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