Why is Activity Explorer not logging any info for on-prem label assignment and changes?

Question

Hi,

I have seen what the Activity Explorer should show when an AIP label is applied, changed or removed from a document (on the C:\ drive of a laptop where the AIP UL client is installed) - and it looks something like this:

However, nothing like this shows in our Activity Explorer (Compliance Portal/Data Classification).
All our laptops have the AIP UL client deployed, but whenever a file is assigned an AIP label, or a label is changed - we dont see the correct "Activity" recorded in Activity Explorer.
This is what we see:

Things to note:

• the 'activity' column never depicts 'Label applied' 'Label changed' or 'label removed' - instead it shows 'file renamed'
• we never actually see the full filename, only the '.tmp' file. In the first screenshot above you can see 'C:\Users\ammy\documents\salesreport.xlsx'. But in our case we only see something like 'C:\AIPTestFolder\~WRD0000.tmp' or 'C:\AIPTestFolder\tmp65g0gn10.tmp'- so we never actually see the real filename, just some odd temp file.

So, my 2 questions for today are:

1. why are we not seeing the correct Activity being logged? namely 'Label applied' 'Label changed' or 'label removed'
2. why are we not seeing the full path to the local C:\ drive file?

Thank you,
SK

Answer 1

Hi,

We have picked up similar issues with the AIP COM add-in enabled (in Office apps like Word)
Try disabling the AIP COM add-in in Office apps - this will force Office to use the built-in labeling - which in turn should log the correct data in Activity Explorer.

Some useful links:
https://learn.microsoft.com/en-us/microsoft-365/compliance/sensitivity-labels-aip?view=o365-worldwide
https://support.microsoft.com/en-us/office/view-manage-and-install-add-ins-in-office-programs-16278816-1948-4028-91e5-76dca5380f8d?ui=en-us&rs=en-us&ad=us
https://learn.microsoft.com/en-GB/office365/troubleshoot/group-policy/office-add-in-not-loaded

cheers,
tom