BSOD everyday

Question

Hi, I'm getting BSOD everyday for the last three weeks, I have an acer predator helios 300 PH-315-52, I updated the Nvidia studio driver to version 512 and the dump changed from an error ntkrnlmp.exe bsod to IMAGE_NAME: Unknown_Image STACK_COMMAND: .cxr; .ecxr ; kb FAILURE_BUCKET_ID: CORRUPT_MODULELIST_0x154, I have checked all the drivers and they're up to date except the BIOS. I've run sfc /scannow and this is what I get - Windows Resource Protection did not find any integrity violations, I have checked ram and did the windows memory diagnostic and nothing, I don't really know what else to do other than update the BIOS, factory reset and update the OS to windows 11, BSOD happens mostly in the mornings, when I wake up the laptop after it goes to sleep mode or when I disconnect the charger

Dump file https://drive.google.com/file/d/1oheulVXirF0BK4cc3TBwE0Uyh2vLXnAg/view?usp=sharing

thanks for the help.

Answer 1

Uninstall the graphic card driver and recheck the issue.

You may analyze crash dump files by using WinDbg or, BlueScreenView v1.55

Answer 2

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

Please make sure that share links are available without logon.

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Answer 3

Hi Andres,

I understand you have a query about getting a BSOD.

Kindly follow the steps provided below to resolve your query.

Reboot your PC, and the moment it starts showing you the Windows Logo on the monitor screen, reboot it again.
Repeat this step two more times, and after that, it should reach the automatic repair environment.
There, click Advanced options > Troubleshoot > Advanced options > Startup Settings.
Next, click Restart, and once the system is rebooted, press F4 to enable safe mode.
Now that you’re in safe mode, proceed with the following methods to eliminate the BSOD error.

Method 1: Run Windows Memory Diagnostic Tool
Type Windows Memory Diagnostic in the Windows Search box and open it.
Next, click Restart now and check for problems (recommended).
The system will reboot, and the test will initiate. Wait until the test is completed.
Once the test is done, restart your PC again and check if the problem is fixed.

Method 2: Update/Rollback/Disable/Uninstall Device Drivers
You may try updating, rolling back, disabling, or uninstalling device drivers to fix the issue.

Update device driver:

Press Windows X and select Device Manager to open it.
Choose a device category and then select the drivers.
Right-click on the Driver and open Properties.
Navigate to the Driver tab and then click Update Driver.
Once done, restart your system to check if the BSOD error is gone.

Rollback drivers:

Follow the given steps:

Go to Device Manager, locate the device category you want to roll back the Driver for, and then select the Driver.
Now, right-click on the Driver and go to its Properties.
There, under the Driver tab, navigate to Roll Back Driver.
Now, provide a reason for rolling back the drivers, and then click ‘Yes’ to confirm the action.
Now, check if the error is solved.

Disable Device Driver:

You can also opt for disabling the device.

Go to the device driver in the Device Manager, open its Properties, and follow Driver > Disable Device > OK.

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Answer 4

Please perform the following steps in sequence:

1) Run:

(bat scripts by default will prompt AV software and require manual overrides)

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Post a share link into this thread.

2) Download and install: Intel Driver and Support Assistant

https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html

Post images of any new upgrades identified by the software.

3) The BIOS: Version/Date Insyde Corp. V1.10, 3/2/2020

Upgrade the BIOS: 1.10 > 1.12

https://www.acer.com/ac/en/US/content/support-product/7983?b=1&pn=NH.Q54SV.002&sn=NHQ54SV002920061DB2600

4) Run:
HD Tune: (free or trial version)
https://www.hdtune.com/
Post images or share links for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

5) Run:
Sea Tools for Windows:
https://www.seagate.com/files/www-content/support-content/downloads/seatools/\_shared/downloads/SeaToolsWindowsInstaller.exe
https://www.seagate.com/support/kb/how-to-use-seatools-for-windows-202435en/
Long generic test
Post images or share links into this thread.

6) Open administrative command prompt and copy and paste:

chkdsk /b /v

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot

At the time the log collector ran there was only one attached disk drive.
If at any time in the past 30 days there was another drive attached please attach it for testing.
Then perform each of the above tests on all drives.

7) These steps can be performed overnight while sleeping:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /b /v

8) Run:
HD Sentinel: (free or trial version)
https://www.hdsentinel.com/
Post images or share links for results on these tabs:
a) Overview
b) Temperature
c) SMART

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Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

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Answer 5

I had to do a factory reset and install windows 11 and update the BIOS, issue seems to be resolved. thanks for the help!